Job Description
Who we are
In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people — but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.
What you'll do
- Deliver a seamless account activation experience, including software and hardware setup, account creation, configuration, and delivery of credentials to new clients.
- Manage handoffs from Sales and Success teams to ensure customers are onboarded with their full suite of Otter products.
- Coordinate product shipments to meet SLA commitments and confirm customer receipt.
- Serve as the primary customer contact via phone, email, and video calls, providing hands-on training on Otter's tools and systems.
- Monitor the early customer lifecycle, driving platform adoption and satisfaction while consistently meeting CSAT targets.
- Collaborate cross-functionally with Sales and Success teams to support implementation success and continuously improve onboarding processes for greater efficiency.
- Proactively identify and execute process improvements that enhance the overall customer experience.
What we're looking for
- At least 1-3 years of experience in a client-facing role such as customer success, onboarding, training, or implementation.
- English proficiency at a C1 level.
- Strong communication skills with the ability to explain technical processes in a clear, approachable way across phone, email, and video channels.
- Strong problem-solving skills, a service-oriented mindset, and excellent organizational skills.
- Preferred: Experience onboarding clients to SaaS platforms or digital tools in a fast-paced environment.
Why join us
- Drive real impact: Be part of a team helping restaurants around the world grow and thrive in the digital delivery space.
- Own your relationships: Take full ownership of your clients' onboarding experience and see the direct results of your work every single day.
- Work with purpose: Join a mission-driven team that believes in the joy of serving others — and builds technology to make that possible.
- Grow with us: At Otter, there's room to grow — personally and professionally — as we scale and take on new challenges together.
What Else You Need to Know
This role is based in our Bogotá office. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes — and we do our best work together. That's why all of our office-based teams work onsite, five days a week.
Ready to join us as we serve those who serve others?
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