Job Description
Growe welcomes those who are excited to:
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Provide premium, high-level support to VIP clients via chat, email, phone (when needed);
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Ensure 24/7 coverage, specifically handling night shift operations;
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Respond to customer inquiries promptly and professionally;
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Resolve complex issues efficiently while maintaining VIP service standards;
- Escalate technical or high-priority cases to relevant departments when necessary;
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Monitor customer accounts and proactively identify potential issues;
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Meet KPIs related to response time, resolution time, and customer satisfaction;
- Adapt to rotating schedules, including weekends and holidays;
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Ensure smooth shift handovers between day and night teams.
We need your professional experience:
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Upper-Intermediate level to advanced of English (fluent written and spoken);
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Fluent Spanish speaker;
- Previous experience in customer support;
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Experience handling live chat and email interactions will be considered an advantage.
We appreciate if you have those personal features:
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Excellent organizational skills and ability to prioritize in order to meet deadlines;
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Excellent teamwork skills with strong communication skills;
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Ability to work in a fast-paced environment and under pressure;
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Problem-solving skills.
We are seeking those who align with our core values:
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GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
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DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
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BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.