Job Description
Growe welcomes those who are excited to:
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Manage and maintain relationships with VIP / high-value clients;
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Act as the main point of contact for assigned accounts;
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Provide personalized service and proactive communication;
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Monitor client activity and performance metrics;
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Identify opportunities for upselling and cross-selling;
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Develop strategies to increase client retention and lifetime value;
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Handle escalations and complex client issues efficiently;
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Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);
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Track KPIs related to retention, reactivation, and revenue growth;
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Stay updated on products, promotions, and market trends;
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Comply with company policies and security standards.
We need your professional experience:
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Fluency in Spanish (mandatory);
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Upper-Intermediate to Advanced command of English (written and spoken);
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Previous experience as an Account Manager, VIP Manager, or similar role;
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Experience in iGaming / fintech / online services (preferred);
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An analytical mindset with the ability to interpret client data;
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Results-driven with a strong focus on revenue and retention.
We appreciate if you have those personal features:
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Strong sales, negotiation, and communication skills;
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High level of responsibility;
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Experience or strong ability in cross-selling and identifying revenue opportunities;
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Proactive mindset, with the ability to anticipate client needs and take initiative;
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Creative and out-of-the-box thinking to solve problems and enhance user engagement.
We are seeking those who align with our core values:
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GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
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DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
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BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.