Service Advisor | Aftersales Advisor
Job Description
Service Advisor | Aftersales Advisor
Location: Volvo, Hanley
Salary: OTE: £33,000
Hours of work: Monday to Friday 08:30-17:30 + 1 in 3 Saturday mornings
Are you a proactive, customer-focused professional with a passion for the automotive industry? Holdcroft Motor Group is looking for a talented Service Advisor to join our team. If you have a knack for building relationships and a drive to provide outstanding service, this is a great opportunity to join a busy and successful dealership.
What You'll Get in Return
Competitive Earnings: A competitive salary with On-Target Earnings of £33,000
Added Perks: A colleague referral bonus scheme (up to £1,000), employee discounts, an employee assistance programme.
As a Service Advisor, you'll be the face of our service department, ensuring every customer has a smooth and excellent journey.
Your responsibilities will include:
Maximising Service Sales: Use your exceptional communication skills to confidently upsell additional products, services, and repair work.
Customer Support: Deliver product knowledge and support to our valued customers, ensuring their needs are met with a high degree of care.
System Management: Ensure all systems and documentation are completed with high accuracy, maintaining a well-organised workflow.
We are seeking a candidate with a strong customer-first mindset and a passion for cars:
Automotive Experience: Knowledge and experience within the automotive industry is essential.
Customer-Facing Skills: Proven experience in a busy customer-facing role.
IT Literate: The ability to use various company systems with confidence.
Team Player: A willingness to support your team during busy and challenging periods.
Organisational Skills: The ability to manage your workload efficiently and with excellent attention to detail.
If you are a proactive and customer-focused professional ready for a new challenge, please apply now!
We would love to hear from you.