Senior Executive-Workforce Management-WFM

Responsible for intra-day management processes for operations located in Cebu/Iloilo, Philippines. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers.

• Efficiently manage intra-day staffing and service level thru effective planning and scheduling.
• Provide timely, accurate reports on intra-day performance, and provide recommendations as deemed necessary.
• Monitor and drive schedule adherence.
• Communicate effectively with internal and external customers.
• Perform other duties and assignments as directed.

• Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
• Knowledge on WFM systems such as eWFM, IEX, CMS,Verint/BluePumpkin, etc.