Senior Executive-Workforce Management-WFM

Requirements  Candidate must possess at least a Bachelor’s/College Degree  1 year minimum experience in Workforce Management with knowledge of WFM tool like Genesys Cloud and/or CMS Avaya Supervisor  Excellent skills in real-time time management is a must  Strong organizational skills to ensure critical timelines are met  Accuracy and attention to details is a must in this role  Detail oriented with ability to deliver project deliverables with little supervision  Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels  Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized  Demonstrate analytical, organizational, problem solving and creative thinking skills  Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems  Flexible and willing to work in shift schedules