Resort Operation Manager
Job Description
Key Responsibilities:
Operational Oversight:
Supervise and coordinate daily resort operations across all departments.
Ensure all departments work together efficiently to deliver exceptional guest experiences.
Monitor and improve operational workflows and service standards.
Staff Management:
Hire, train, schedule, and evaluate resort staff.
Foster a positive work environment and motivate teams to achieve performance goals.
Ensure compliance with HR policies, labor laws, and safety regulations.
Guest Experience:
Address guest concerns and resolve issues in a timely and professional manner.
Maintain high levels of guest satisfaction by ensuring service excellence throughout the resort.
Collect and analyze guest feedback to implement service improvements.
Budget and Financial Management:
Assist in preparing and managing budgets for operational departments.
Control operational costs and maximize revenue opportunities.
Monitor inventory and order supplies while ensuring cost-efficiency.
Maintenance and Safety:
Oversee property maintenance to ensure all facilities are in excellent condition.
Ensure compliance with health, safety, and environmental standards.
Conduct regular inspections of resort areas and equipment.
Strategic Planning and Reporting:
Contribute to long-term business planning and development strategies.
Provide regular reports on operational performance and KPIs.
Coordinate with the General Manager and senior leadership on strategic initiatives.
Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
Proven experience (5+ years) in resort, hotel, or hospitality operations management.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in property management systems (PMS) and Microsoft Office Suite.
Ability to work under pressure and handle multiple priorities.
Flexibility to work weekends, holidays, and irregular hours as needed.