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Job Description
- Lead the design, evolution, and oversight of the Sellside Quality Framework, aligning audit criteria with the end-to-end publisher journey.
- Transform traditional manual auditing workflows to AI-powered, continuous baseline audits augmented by targeted human calibration and partner with technical teams to design, test, and implement agentic quality tools to scale audit coverage to 100%.
- Maximize AI reliability and accuracy by designing, testing, and relentlessly optimizing complex system prompts that successfully minimize hallucinations and efficiently handle challenging operational edge cases.
- Drive improvement of partner experiences, identifying areas of opportunity to streamline processes, content and strategy, implement updates etc.
- Manage daily operational activities (reporting, root cause analysis, and feedback loops) required to enforce quality standards and accountability across global vendor operations and Managed Service Providers (MSPs).