Onboarding Officer - Video KYC-Digital Banking Kotak 811-CEC-VKYC

Job Role:

· Video call customers to complete the Full KYC

· Verify the details submitted by the customer while opening the account and Documents submitted are matching

· Ensure VKYC is completed by the Right Party only

· Should maintain a good relationship with the customer throughout the KYC process.

· Cross-sell other banking products.

· Give complete and correct information on all the products pitched to the customer

· Take call backs in case the customer is busy and ensure the follow up is done on time

· Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

· Meet targets on conversion and Cross selling as defined from time to time.

· Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.

· Adherence to Information Security norms & quality process norms.

· To be aware of and comply with any updates about the process

· Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

 Job Requirements:

· Graduate with decent English communication.

· Candidates with fluency in local languages will be an added advantage (Telegu, Kannada, Tamil, Malayalam, Marathi & Gujarati)

· Candidate should have a pleasing personality and should be presentable.

• Male Candidate should be well groomed with no visible tattoos, piercing, fancy hair colour, Formal attire which should be clean and well ironed, tie, etc.
• Female Candidate should be well groomed, decently dressed, no Tatoos/ Inks, no fancy hair colour (Streaks), and light makeover.
• Should be dedicated and display integrity.
• Willingness to learn with an attitude of continuous improvement.
• Willing to work in rotating shifts