Senior Technician

JOB TITLE: Senior Technician

DEPARTMENT: Commercial Operations (CRT)

REPORTING TO: Field Service Team Leader

LOCATION: Johannesburg

ADDITIONAL INFO:

• Must be medically fit

• Valid Driver’s License is essential

• Willing to work shifts, weekends, public holidays, overtime and standby.

PURPOSE OF POSITION

The prime objective is to ensure that all site equipment and vehicles are fully operational and available. The role is responsible for ensuring that daily reconciliations are completed and submitted timeously. That all service and maintenance calls are logged, monitored and completed within agreed SLA, and that fuel dispensing into vehicles is conducted strictly in accordance with approved procedures and service level requirements. Ensuring uptime of all vehicles and equipment aligned with KPIs.

KEY RESPONSIBILITIES

• Complete Installation, checklists, preventative and reactive maintenance as per relevant KPI.

• Complete quality control and standard work inspections as per relevant KPI

• Facilitate the safe delivery of product on site and check the quantities of product delivered. Escalate when full tanker delivery cannot fit into the tank (Left On Board) as per SOP.

• Follow the SOP for receiving deliveries Escalate when full tanker delivery cannot fit into the tank..

• Ensure all calls are completed within SLA are closed on time on the system. Resolve calls on first time of attendance

• Provide detailed feedback to the office and communicate effectively

• Oversee the field and the junior technicians and pump attendants

• Conduct audits on all the field work

• Provide support and share technical knowledge with fellow team members by providing on the job training to junior and assistant technicians

• Ensure van stock is maintained; used stock is always booked out of the van stock

• Oversee the field and the junior technicians, provide support to other team members.

• Capture manual overrides. Report faulty equipment and issues on site.

• General maintenance and inspection of the site fuelling architecture

• Adhere to all HSSE requirements, report any issues and use required PPE at all times. Report near missed and incidents.

• Take pump meter readings, tank level readings and record deliveries and submit daily recon sheet.

• Investigate tank and meter variances

• Ensure that quality of work done is always exceptional and high level of professionalism is maintained 

• General Administration of Fuel Records

POSITION RELATIONSHIPS

Internal 

• Company Leadership

• Project offices

• Other internal departments

• DDS

• HSSE

External

• Customers

• Sub-Contractors

MEASURES OF PERFORMANCE (INDICATORS)

Leading

• Customer SLA > 90% as per KPI Scorecard

• Meter reconciliation- daily meter reconciliation

• Tank reconciliation - daily tank reconciliation

• Maintenance as per site requirements

• 98% Calls competition within SLA Times

• 100% Feedback/communication

• Support to other team members

Lagging 

• Reports - Quality reporting of all variances.

• Incident reporting - Incident reporting on all site issues and the resolution thereof

• Calls are resolved first time of attendance at 95%

• Ensure that quality of work done is exceptional at all time, housekeeping is maintained.

• High level of professionalism is maintained at 100%

• Always arrive on site on time at 100%

• HSSE compliance of all the Field work at 100%.

• 100% Accuracy of information on the Job card and all paperwork

• Stock losses and unrecorded stock movements to be below threshold

PERSONAL QUALIFICATIONS & EXPERIENCE

Education/achievements 

• Matric with at least N3 in electrical, Mechanical or electronics engineering

• N6 or higher in Electrical/Mechanical/Electronics Engineering 

Experience/Knowledge

• Minimum 3 year’s relevant industry related experience.

• At least 3 years working experience as a Field technician. 

Specific Skills

• Problem solving skills

• Good leadership skills

• Proficient computer skills

• Communication (Verbal and Written)

• High level Computer skills

• Planning

• Quality control

• Troubleshooting

• Problem solving

WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s power the way the world moves!