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Hospitality Operations & Infrastructure Venue Manager
BrazilPosted Yesterday
Fixed Term - Full Timehybrid
Job Description
Hospitality Operations & Infrastructure Venue Manager
Department: Ticketing, Hospitality & Stadium Revenue
Employment Type: Fixed Term - Full Time
Location: Brazil
Description
FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.
Please submit your CV in English, as it will be reviewed by an international team.
Please submit your CV in English, as it will be reviewed by an international team.
THE POSITION
Sitting within the Ticketing & Hospitality Department, Hospitality (along with Ticketing) aims to deliver the most engaging and innovative FIFA Women's World Cup 2027™ experience for all commercial partners, customers, guests and the FIFA football family.
Reporting organizationally to the Head of FWWC27 Hospitality Operations, the Hospitality Operations & Infrastructure Venue Manager will help serve Hospitality efforts for the FIFA Women’s World Cup 2027™ that is hosting 32 teams across 8 venues.
This role will be responsible for the supervision of the implementation of all stadium Hospitality infrastructure requirements and technical operations across all stadiums of the FIFA Women’s World Cup 2027™, and later assuming a fixed position as Rio de Janeiro Stadium Hospitality Operations & Infrastructure Venue Manager during tournament time. She/he will work closely with the Official Hospitality Provider and FIFA’s stadium operations and infrastructure functional areas to ensure contractual and requirements compliance.
Reporting organizationally to the Head of FWWC27 Hospitality Operations, the Hospitality Operations & Infrastructure Venue Manager will help serve Hospitality efforts for the FIFA Women’s World Cup 2027™ that is hosting 32 teams across 8 venues.
This role will be responsible for the supervision of the implementation of all stadium Hospitality infrastructure requirements and technical operations across all stadiums of the FIFA Women’s World Cup 2027™, and later assuming a fixed position as Rio de Janeiro Stadium Hospitality Operations & Infrastructure Venue Manager during tournament time. She/he will work closely with the Official Hospitality Provider and FIFA’s stadium operations and infrastructure functional areas to ensure contractual and requirements compliance.
KEY RESPONSIBILITIES
- Responsible for the management and operational readiness and delivery of the Affiliates and Commercial Hospitality programmes, reporting duties, maintenance/creation of operational and infrastructure documentations, etc
- Ensuring Infrastructure readiness and maintenance services of Hospitality areas, in close cooperation with the FIFA other functional areas, the Official Hospitality Provider (OHP) and Stadium Authorities
- Responsible for the on-site management of the Official Hospitality Provider (OHP) and their suppliers, and Hospitality Volunteers
- Checking and validating the Operational plans from the service-providing departments to Hospitality (Cleaning and Waste, Security, Medical, Signage, Transport, Fan Operations, Accreditation, Power, IT, TV, ticketing, etc.)
- Ensuring excellent service to the FIFA Affiliates on site, overlooking the set-up and readiness of their facilities, monitoring service delivery from the Official Hospitality Provider (OHP) from the set-up phase through to match day delivery of services
- Ensuring contractual deliverables to the FIFA Commercial Affiliates and to the Official Hospitality Provider (OHP)
- Overall on-site hospitality guest management
- Ensure service consistency throughout the different hospitality programmes across all matches in the venue
- Validating all on-site hospitality directional signage
- Ensuring Health and Safety regulations are strictly observed and respected by the Official Hospitality Provider (OHP)
- Ensuring Hospitality guest numbers are updated and shared with all relevant FIFA stakeholders
- Ensuring that all stakeholders are appropriately accredited. Manage the distribution of SADs (supplementary access devices) to all relevant functional areas, restricting access to hospitality areas as needed
- Ensure the catering service runs as expected in the Affiliates and Commercial Hospitality programmes
- Handling all hospitality related issues on Match Day
- Attend the FIFA Daily Coordination Meeting at the Venue and hold daily Hospitality Team Meetings with the Official Hospitality Provider (OHP)
- Reporting on a daily basis to the FIFA HQ, reporting issues in good time
YOUR PROFILE
- Bachelor’s Degree or similar level of education in Event Management, Sports Hospitality Management, Project Management, etc.
- Minimum of 5 years of work experience in stadium hospitality or venue management, managing several venues simultaneously, preferably for major sports or entertainment events.
- Proven experience with event overlay (including provision of temporary power and water), ticketing, dressing and signage, catering, logistics and security operations
- Proven experience managing multiple service providers, particularly for Technical services, Cleaning and Waste services, Security Services, Access control Services, Accreditation, etc.
- Strong communication and interpersonal skills.
- Strong customer-service attitude, even when under pressure.
- Ability to work independently and in a team across simultaneous work streams.
- Exquisite organizational skills.
- Ability to lead, manage, and motivate a team.
- Fluent in Portuguese and English. Additional languages considered an asset.
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
- Excellent knowledge of AutoCAD and literacy of architectural drawings