Technical Communication Analyst- Cartersville, GA

Job Overview

The Technical Communications Business Analyst improves business success and objectives by enhancing programs, systems, and processes through root cause analysis (RCA) and project management of solutions. This change-management role is crucial in supporting future global initiatives and improving tech comm efficiency and impact. This includes developing reporting systems, identifying and automating manual business processes within the tech comm organization, and supporting system application rollouts.

Key Job Responsibilities

• Collaboration: Work with the management team to identify objectives and roadmapping. Work with Komatsu business groups such as Digital Solutions, ICT, Aftermarket, and Service for root cause analysis, business case development, and project management. Work with the techcomm writing teams to understand business processes and formulate them into business requirements and solutioning. Work with suppliers and potential vendors for consulting and solutioning.
• Information Development: Perform root cause analysis, business and system, for technical communication as required to discover and implement solutions. Develop operating procedures for new systems and processes. Research and validate requirements through root cause analysis and goal identification.
• Project Management: Lead and support multiple projects from start to completion. Utilize project management strategies and tools to ensure milestones, releases, and sign off. Validate project success through testing, operating procedures, and formal training.+
•  Leadership: Lead department and global projects impacting technical communication systems and processes including SBOM and content delivery portals. Lead and mentor team members on project management to improve collaboration and success.
•  Technology Integration: Build reporting systems leveraging Power apps/BI for metric and KPI monitoring. Maintain and enhance power app techcomm solutions.

Qualifications/Requirements

• Bachelor's or 5 years related work/military/education experience
• Strong project management skills that keep projects on track, countermeasure for project delays, and drive success
• Strong problem-solving, root cause analysis and system knowledge.
• Possibly 5-20% travel for Gemba with customers or distributors; industry specific seminars/training; departmental training or meetings.
• Ability to build rapport and maintain positive relationships with the team, IT and other Komatsu teams, suppliers and vendors.
• Strong technical aptitude for computer systems and automation tools
• Experience in data reporting, data analysis tools and techniques (PowerApps, BI, etc)
• Experience with integrations across different platforms

Preferred Skills:
• Experience in building requirement definitions, user stories, and UAT testing of system releases
• Business case development and presentation skills, explaining complex projects with simple visualization and clarity
• Commitment to staying updated with technology and best practices
• Commitment to continuous learning and understanding internal requirements and customer needs, and identifying solutions to bridge the gap.

Additional Information

Mental Requirements: 

• Ability to comprehend technical documents and data
• Strong problem solving skills, including being able to concentrate and have a high attention to detail to solve complex problems swiftly
• Strong organizational skills
• Communicates with customers (internal and external) in a clear and effective manner
• Must be able to adhere to process protocol
• Must be able to apply established protocols in a timely manner
• Must be able to inspect site and work areas to detect safety concerns
• Must be able to manage the stress and mental fatigue that comes from a heavy workload, competing priorities and ambiguity
• Ability to deliver work within tight deadlines

Emotional Intelligence Requirements:

• Ability to remain calm in situations involving stress, deadlines, or upset employees or third parties.
• Ability to establish and manage priorities of yourself and subordinates to achieve targeted performance metrics, if applicable.
• Ability to maintain an effective and collaborative working relationship with managers, peers, subordinates, and third parties. Has a high degree of tact and diplomacy when needed.
• Ability to understand how your emotions and communications are perceived by others including managers, peers, subordinates, and third parties. Modify as needed to be an effective team member.
• High level of self-motivation. Demonstrates leadership and good professional judgement, consistent with role in the organization. 
• Accountability for work product.