Job Description
Position Summary
We are seeking a bilingual (Japanese/English) Application Support Analyst based in Japan to join our regional IT Applications team. This hybrid role combines application development—primarily on Microsoft Power Platform—with first and second-level support for both enterprise applications and Power Platform solutions tailored for in-house use. The ideal candidate will also support country-level financial reporting using Excel and ensure seamless data integration with ERP systems such as Microsoft Dynamics 365 Business Central and Anaplan.
Key Responsibilities
Development (Power Platform):
- Design, develop, and maintain applications using Power Apps, Power Automate, and Power BI.
- Collaborate with business users to gather requirements and translate them into functional solutions.
- Enhance existing Power Platform solutions to improve performance and usability.
- Ensure solutions are scalable, secure, and aligned with governance policies.
- Test source code and debug applications to ensure reliability and performance.
- Evaluate existing applications and implement updates or modifications as needed.
- Develop technical documentation and handbooks to represent the design and code of new applications.
Application Integration:
- Support integration of third-party applications with Power Platform, such as Concur, Microsoft Dynamics 365 Business Central, DocuSign, SafetyCulture, and internal operations systems.
- Work with vendors and internal teams to configure and maintain connectors and APIs.
- Monitor integration workflows and resolve any issues related to data flow or automation.
Application Support (Level 1 & 2):
- Provide first and second-level support for enterprise applications and Power Platform-based in-house solutions.
- Troubleshoot and resolve application issues, escalating to development or infrastructure teams when necessary.
- Monitor application performance and proactively identify potential issues.
- Maintain documentation for support procedures, known issues, and resolutions.
- Assist in user training and onboarding for new applications.
Requirements
Technical Skills:
- Proficient in Microsoft Power Platform (Power Apps, Power Automate, Power BI).
- Advanced Excel skills, including formulas, pivot tables, Power Query, and data visualization.
- Hands-on integration experience with RESTful APIs, JSON, and web services.
- Knowledge of authentication protocols (OAuth2, API keys) and integration security best practices is a plus
- Experience with application support tools and ticketing systems (e.g., Freshservice).
- Familiarity with ERP systems such as Microsoft Dynamics 365 Business Central, Anaplan, and Concur is a plus.
- Basic scripting or programming knowledge (e.g., JavaScript, Python) is a plus.
Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Customer-focused mindset with a commitment to delivering high-quality support.
- Understanding of finance processes and general knowledge of the renewable energy industry is desired.
Language Skills: Fluent in Japanese and English (spoken and written) to support local users and collaborate with regional teams.
Are you ready to engineer a greener future?