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CTL-Quick Commerce Last Mile, Amazon Now
Bengaluru, Karnataka, INDPosted Today
Full-timeonsite
Job Description
At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
We're seeking a Channel Team lead for our Quick commerce. In this role you will be responsible for LM DS (Dark Store) Operations and support the partners in performance management and driving the operational plan to deliver defined above goal performance.
Title: Channel Team Lead
Location: Bangalore
Essential Functions
Role Overview:
Drive Amazon Now’s rapid delivery network by building and managing strategic last-mile partnerships to ensure fast, reliable customer experiences.
Key Responsibilities:
· Partner Identification & On-boarding
· Partner Management
· Manage and grow delivery partner business with Amazon Now. Build and execute strategic plans to deliver on key opportunities (e.g., delivery speed, OTP, customer satisfaction).
· Drive partners against goals: Volume, On-time delivery, and other KPIs.
· Field Operations - Conduct daily field visits to partner hubs, drop-off points, and delivery centers.
· Audit operational readiness (inventory, packaging, tech integration) and resolve on-ground bottlenecks.
· Training & Enablement - Deliver training & coaching on Amazon Now processes, delivery tools (route optimization, tracking), and SOPs.
· Coach partners on handling peaks, returns, and customer escalations.
· Network Enablement - Pilot new last-mile models (e.g., project deployment).
· Performance Reporting - Maintain & publish routine reports on delivery metrics (volume, performance metrics) in the assigned territory.
· Publish data-driven recommendations to improve efficiency and service reliability.
· Stakeholder Management - Collaborate with Operations, Technology, and Customer Service teams to resolve escalations and align on priorities.
· Customer Experience - Proactively address delivery issues (e.g., missed deliveries, damages) through partner coordination.
· Enhance partner capabilities to consistently deliver “Amazon Difference” experiences.
· Operational Excellence - Reduce waste and scale Amazon Now’s last-mile capabilities.
Essential Skills:
· Strong leadership capabilities and people management skills
· Ability to work under pressure situations
· Ability to work in ambiguous situations
· Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
· Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
· High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
Basic Qualifications
* Bachelor Degree / MBA.
* Preferably from Operations Background
* Advanced Excel and Communication skills
* Operations/People Handling skills
A day in the life
Ability to work in ambiguous situations
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Key job responsibilities
Lead and empower a team of drivers and associates to ensure seamless on-the-road execution of last-mile deliveries for 20k daily packages. Report to the Ops Manager, drive daily operations, and own immediate problem-solving to meet service-level targets.
At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation
- Advanced Excel and Communication skills
- Operations/People Handling skills
- Preferably from Operations Background
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
We're seeking a Channel Team lead for our Quick commerce. In this role you will be responsible for LM DS (Dark Store) Operations and support the partners in performance management and driving the operational plan to deliver defined above goal performance.
Title: Channel Team Lead
Location: Bangalore
Essential Functions
Role Overview:
Drive Amazon Now’s rapid delivery network by building and managing strategic last-mile partnerships to ensure fast, reliable customer experiences.
Key Responsibilities:
· Partner Identification & On-boarding
· Partner Management
· Manage and grow delivery partner business with Amazon Now. Build and execute strategic plans to deliver on key opportunities (e.g., delivery speed, OTP, customer satisfaction).
· Drive partners against goals: Volume, On-time delivery, and other KPIs.
· Field Operations - Conduct daily field visits to partner hubs, drop-off points, and delivery centers.
· Audit operational readiness (inventory, packaging, tech integration) and resolve on-ground bottlenecks.
· Training & Enablement - Deliver training & coaching on Amazon Now processes, delivery tools (route optimization, tracking), and SOPs.
· Coach partners on handling peaks, returns, and customer escalations.
· Network Enablement - Pilot new last-mile models (e.g., project deployment).
· Performance Reporting - Maintain & publish routine reports on delivery metrics (volume, performance metrics) in the assigned territory.
· Publish data-driven recommendations to improve efficiency and service reliability.
· Stakeholder Management - Collaborate with Operations, Technology, and Customer Service teams to resolve escalations and align on priorities.
· Customer Experience - Proactively address delivery issues (e.g., missed deliveries, damages) through partner coordination.
· Enhance partner capabilities to consistently deliver “Amazon Difference” experiences.
· Operational Excellence - Reduce waste and scale Amazon Now’s last-mile capabilities.
Essential Skills:
· Strong leadership capabilities and people management skills
· Ability to work under pressure situations
· Ability to work in ambiguous situations
· Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
· Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
· High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
Basic Qualifications
* Bachelor Degree / MBA.
* Preferably from Operations Background
* Advanced Excel and Communication skills
* Operations/People Handling skills
A day in the life
Ability to work in ambiguous situations
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Key job responsibilities
Lead and empower a team of drivers and associates to ensure seamless on-the-road execution of last-mile deliveries for 20k daily packages. Report to the Ops Manager, drive daily operations, and own immediate problem-solving to meet service-level targets.
At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation
- Advanced Excel and Communication skills
- Operations/People Handling skills
- Preferably from Operations Background
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.