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Job Description
Make an Impact by:
- Responsible for the installation and daily operations support for facility management of client
platforms to meet agreed business needs & service levels. - Perform troubleshooting for client platform related problems
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of
incidents escalated. - Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties
- Involve in client platform implementation/upgrade project.
- Perform Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help
requests and escalating incidents when necessary to maintain customer satisfaction and SLA
expectations. - Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)
Skills for Success:
- Nitec/Higher Nitec/Diploma in an IT-related discipline
- Desktop troubleshooting skills
- Good communication and interpersonal skills
- Good spoken and written English
- Preferably 1 year of enterprise desktop support experience in Microsoft Windows Operating Systems, Microsoft Office Suite, Cloning Tools, MAC Operating Systems will be an advantage and Antivirus/Malware software
- Familiar with the use of iOS and Android devices.
- A good team player with good communication skills