Director of Sales

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

• Support DOSM in achieving overall business objective and formulation of strategies in ensuring business attainment.
• Manage sales team and oversee daily sales operation.

What you will do

1. Marketing Planning

• Identify sources of group business for the hotel and establish solicitation programs to maximize sales.
• Help identify sources of individual business and allocate the resources to develop relationships with them.
• To supervise and monitor the compilation of accurate account information and to ensure this information is kept up to date.

2. Sales Administration

• Establish programs and direct efforts to achieve group and FIT room night goals and to develop ongoing relationships with customers.
• Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve plan goals.
• Establish travel schedules and monitor travel expenses to optimize sale productivity.

3. Sales Personnel Development

• Recruit, select, train and motivate Sales Department personnel to realize their potential to develop individuals for advancement within the department and Four Seasons Hotels and Resorts.
• Assure understanding of Position Description, goals, and Standards of Performance for sales department personnel; and conduct formal bi-annual evaluations and ongoing coaching and counseling.

4. Communications

• Maintain close, frequent, open communication with the DOSM and other Sales & Marketing department heads.
• Maintain supportive, timely communications with Four Seasons Worldwide Sales Offices.
• To update operating departments of the hotel to ensure awareness of bookings and sales programs.

What you bring

• Ideally with a university degree or diploma in Marketing or Hospitality/Tourism management.
• Minimum of 10 years Hotel Sales management experience. Minimum 2 years work experience as Director of Sales or Associate Director of Sales.
• Strong oral and written skills in both English and Chinese, proficient in the use of Microsoft Office.
• Good organization skill, communication and understanding skill, professional and sense of teamwork.

What we offer: 
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

40 hours per week