Administrative Officer

Administrative Officer

Location – Parramatta, Sydney

Employment type – Ongoing, Full Time

Salary – Clerk Grade 3/4 - $84,659.00 - $92,701.00 (plus employer’s superannuation and annual leave loading)

Your role

Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce reoffending and create safer communities. We house remand and sentenced inmates in correctional centres and supervise offenders serving orders in the community.

CSNSW provides reports and advice to courts and releasing/parole authorities and assesses offenders in the community and in custody for relevant interventions to reduce their risks of reoffending. CSNSW works in partnership with other government and non-government justice and human services agencies to support victims, facilitate restorative justice and promote reintegration.

The role provides administrative and support services to facilitate the efficient operation of the Corrections Corporate Support Unit including the CSNSW Inmate Location line.

What you’ll do

• Undertake, with minimal supervision, individually and as part of a team, a range of administrative and support services, including offender related data entry, records management and written correspondence, to support the effective operation of the unit
• Provide quality customer service as part of high-volume call centre and respond to written requests for information from internal and external CSNSW stakeholders such as members of the public, government and non- government organisations.
• Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information
• Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly, accessible and auditable.
• Maintain strict confidentiality and integrity over sensitive information.
• Delivering multiple administrative support activities and services in line with agreed standards, timeframes and milestones, given tight timeframes and the need to maintain accuracy and attention to detail

What we’re looking for

• Demonstrated experience in an administrative and/or support service role, ideally within a high-volume, fast-paced environment
• Demonstrated experience in and commitment to providing positive customer-focussed services
• Advanced proficiency in MS Office, particularly Outlook, Word and Excel, with the ability to confidently manage high volumes of emails, documents and data with accuracy
• Strong verbal/written communication skills, including the ability to interact professionally with internal stakeholders and emotionally distressed members of the public
• Exceptional attention to detail, with experience in maintaining accuracy and quality when working under pressure and within tight timeframes
• High-level organisational skills and time management skills, including the ability to prioritise competing demands, manage frequent interruptions and meet deadlines

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

1. Tell me about a time you had to resolve a complex customer/client problem?  How did you go about resolving it?
2. Tell me about a time you were responsible for managing records or work task related data? What steps did you take to ensure accuracy, completeness and reliability of the data?

Applications close 10th July 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Samantha Grady via email [email protected] .

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Rachel Urquhart-Secord on 02 9354 1624 or via [email protected]  .  

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Priority will be given to filling the role at Parramatta.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/