Job Description
Join Our Team as an IT Support Specialist
Are you passionate about technology and eager to make a real impact
We are looking for a dedicated IT Support Specialist to join our dynamic team
This role offers a great opportunity to work with cutting-edge technologies, support end-users, and contribute to ongoing IT projects within a vibrant organization
What you’ll be doing: Provide onsite and remote support for hardware and software to end-users across the CEE region, ensuring smooth IT operations
Collaborate closely with business departments, central teams, and external vendors to meet their technological needs
Act as the IT Owner for key company systems, defining requirements and ensuring alignment with IT strategy and budget
Identify potential risks and implement measures to mitigate them
Lead or participate in technical projects, serving as an analyst or solutions architect
Support continuous improvement initiatives, incident management, and best practices to guarantee high-quality service delivery
Manage local hardware assets, assist colleagues' growth, and mentor team members
Ensure compliance with security standards and company policies
Handle asset registration, hardware/software ordering, and track user feedback to improve service
What you’ll bring: Minimum of 3 years’ experience in an IT support role with increasing responsibilities
Strong troubleshooting skills, especially within the Office 365 environment (preferred)
Ability to analyze complex problems, identify root causes, and develop effective solutions. proficiency in Czech is required, excellent communication skills in English (B2 level); German is a plus
Customer-oriented mindset with a focus on speed, efficiency, and user satisfaction
Knowledge of ITIL practices and cybersecurity best practices
Ability to adapt to evolving technologies and processes
Strong documentation skills and attention to detail
Educational background in IT (secondary/University level preferred)
What we offer: At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that
You can expect to receive: 25 days of vacation Meal vouchers worth 150 CZK from day one Home office 2 days per week (after training), including full equipment (laptop, monitor, docking station, etc.) Smart working allowance (1200 CZK/month) MultiSport or Flexi Pass (500 CZK/month contribution) Telemedicine – 24/7 online medical support for you and up to five family members Pension contribution (1,000 CZK/month) Fully covered life insurance Free European travel insurance, including coverage for extreme sports and roadside assistance Development programs and courses, including access to LinkedIn Learning A friendly team of colleagues Office refreshments To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics
If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected] Who we are: We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide
What sets us apart
The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world
Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what
Helping others is our passion
Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters
Join a company that helps protect the forests
At AXA Partners, we plant a tree for every new recruit (with a permanent contract)