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Job Description
Helpdesk Executive
Application Deadline: 30 June 2026
Department: Service - Call Centre/Customer Service
Employment Type: Fixed Term - Full Time
Location: India/Mumbai
Reporting To: Helpdesk Team Leader
Description
JOB TITLE: Helpdesk Executive
REPORTING TO: Help Desk – Team Leader
PURPOSE OF THE ROLE
Attend to Calls pertaining to customer complaints, data management and reporting.
Key Responsibilities
KEY RESPONSIBILITIES
- Attend to calls pertaining to customer queries, complaints on the toll free line and record them
- Assign calls to respective Senior engineers/Engineers
- Monitor the call progress and status
- Data Management pertaining to Service calls and escalations
- Data Analysis & suggesting appropriate action
- Robust Reporting: MIS, Internal
- Point of contact for the Field engineers for non technical issues
Skills, Knowledge & Expertise
KEY INTERFACES
- Staff from Service Team
- Product/Tech support team
- GGS Central office
- Clients and their respective Admin teams
EDUCATIONAL QUALIFICATIONS / TRAINING
- Graduate with at least 2 year of relevant experience