Renata
Back to jobs
G

Dispatch Agent- Dallas, Texas

GLORY
United States/Carrollton, TXPosted Yesterday
Permanent - Full Timeonsite

Job Description

Dispatch Agent- Dallas, Texas

Application Deadline: 30 June 2026

Department: Service - Call Centre/Customer Service

Employment Type: Permanent - Full Time

Location: United States/Carrollton, TX

Reporting To: Dispatch Supervisor

Compensation: $18.00 - $20.00 / hour

Description

The Customer Service Dispatcher is responsible for dispatching cases to qualified technicians in a timely manner according to customer SLA’s, engineer hours, availability and skills.  Dispatchers process customer requests for new and existing service calls in a courteous, professional manner through multiple channels such as phone calls and emails. 



Key Responsibilities

  • Efficiently schedule available service engineers by determining the best fit scenario according to customer SLA, engineer hours, availability and skills. 
  • Accurately and efficiently process customer service requests according to department policies and procedures
  • Meet daily targets for department and individual key performance indicators (KPI’s)
  • Provide support to customer service engineers and internal customers by handling their inquiries and requests
  • Escalate engineer and customer issues and complaints through the proper channels for resolution 
  • Inform proper internal stakeholders of problems which could jeopardize the ability to meet customer expectations and contractual obligations
  • Complete various other tasks as assigned by the Dispatch Supervisor and/or Manager

·         Other duties as assigned




Skills, Knowledge & Expertise


REQUIRED EDUCATION AND QUALIFICATIONS

Education Level:

·         High school diploma or GED

 

Qualifications:  

REQUIRED SKILLS AND COMPETENCIES 
  • Previous customer service or dispatching experience a plus
  • Highly self-motivated with keen attention to detail 
  • Excellent customer focus and outstanding communication and interpersonal skills 
  • Strong problem-solving skills 
  • Ability to work under pressure and effectively prioritize competing demands 
  • Experience utilizing Microsoft Office products (i.e., Outlook, Word, Excel, Access, etc.) 
  • Professional and respectful demeanor 
  • Active participation in process improvement initiatives/projects is a plus 
  • Ability to work in a virtual fast paced environment 
  • Team oriented
  • * *French speaking preferred**+


Job Benefits

Glory is proud to share that our benefit package ranks in the top 25% across the country!


Benefits:

  • 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate.  Plus, Glory matches 3% up to 6% of your contribution
  • Health insurance – 3 medical plans to choose from.  High, Medium and Low deductible through Blue Cross Blue Shield
  • MDLive – 24/7 Virtual Doctor plus a Nurse Line 
  • Dental insurance
  • Vision insurance
  • FSA / Dependent Care
  • Voluntary Life Insurance
  • Basic Life insurance and AD&D – Company paid 
  • Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid 
  • Paid Vacation – start with a prorated amount of hours your first year depending on start date.  80 vacation hours earning your first full year and vacation hours increase based on years of service
  • Paid Sick days based on City/State requirements 
  • Paid Holidays – 9 to 11 days based on start date
  • Professional development assistance
  • Education assistance
  • Adoption Assistance
  • Legal and ID Theft plans
  • Annual Bonus opportunity 
  • Opportunities for internal promotions/career advancement 
About GLORY
Dispatch Agent- Dallas, Texas at GLORY | Renata