Capability Partner

Your responsibilities Learning Design, Development and Delivery You support the design, development and delivery of learning interventions that are relevant, engaging and aligned with our training needs with particular focus but not limited to on Credit and Customer Experience competencies. You facilitate professional and skill development programs that are aligned with our training needs and support addressing competency gaps while growing the capability of our people with particular focus but not limited to on Credit and Customer Experience competencies You research, recommend and implement innovative methods of delivery for diverse geographical and functional groups. You monitor the effectiveness of training programs by designing, collecting, reviewing and analysing training feedback, measurement methods and information on work performance pre- and post-training. You utilise this information to further develop the effectiveness of our training programs, ensuring our learning and development function is always growing to meet the future needs of our business. People Capability Framework You work collaboratively within the Capability team to research, review and develop fundamental processes and practices that operationalise our People Capability approach. You conduct learning needs analyses in line with business strategy, in order to determine current knowledge and skill level against required levels. You maintain supplier relationships and assist in the creation and maintenance of our learning database. With your contribution, our learning and development strategy is operationalised. Learning Management System You will utilise and administer our Learning Management System to its full potential, to deliver appropriate learning programs and provide critical data for our business. You coach and advise others on utilising our LMS for maximum effect. Your experience 3 – 5 years’ experience across all phases of the capability lifecycle including analysis, design, development, implementation evaluation Strong business partnering abilities with influencing, negotiation and communication skills evidenced at all levels of the business Advanced consulting and coaching skills Experience in gathering requirements, writing learning briefs, undertaking Learning Needs Analyses in complex environments Demonstrated ability to work collaboratively across a large organisation Prioritisation and organisation skills demonstrated by managing multiple projects, tasks and deadlines Experience within a sales and customer service environment Understanding of Learning Management Systems (LMS) (Cornerstone product desirable) Intermediate skills in the Microsoft product suite