Operations Manager - Seasonal

About The Role:

The Operations Manager plays a pivotal role in overseeing the daily floor operations of Lawn Club. This dynamic and results-driven role is responsible for ensuring the seamless execution of all aspects of business operations, personnel management, and sales. Working closely with the General Manager, this individual foster a positive and supportive environment while driving performance excellence in concept alignment, guest satisfaction, employee retention, and overall business success. This is a temporary position estimated to last a duration of approximately six months, and may be subject to change based on the business needs.

What You Will Do

• Supporting the General Manager in running the daily operations of the restaurant
• Ensure the delivery of a superior and enjoyable gaming and recreation experience for all guests and employees
• Foster and maintain positive guest relations, promptly address and resolve guest complaints to ensure guest satisfaction
• Guide, direct, and train service staff, maintaining a productive work environment that promotes loyalty and dedication
• Ensure accurate and timely completion of all financial and personnel/payroll-related administrative duties
• Uphold high standards of food preparation and service quality
• Maintain a safe working and guest environment, implementing security procedures to protect employees, guests, and company assets
• Facilitate clear, timely communication among internal departments regarding essential business matters
• Be physically present on the floor during service hours to uphold service standards
• Support recruiting, hiring, training, and development of managers and hourly employees
• Oversee marketing initiatives and special events
• Drive successful performance management and utilize disciplinary actions as needed in partnership with HR
• Follow all company policies, procedures, and guidelines
• Operate ethically to protect the assets and image of the company
• Performs other duties and responsibilities as per business need

About You:

• Minimum 2 years F&B management experience in a high-volume, fast-paced restaurant
• Experience managing major projects and supervising day-to-day team activities
• Strong commitment to guest service and hospitality standards
• Organization and multi-tasking skills with attention to detail
• Proficiency in coordinating multiple business verticals, including food, beverage, culinary, games, and more while maintaining operational standards
• POS and computer literate with the ability to learn and adapt to using all programs
• Excellent communication skills, both verbal and written, across all organizational levels
• High emotional intelligence to effectively manage and lead a diverse team
• Commitment to fostering an inclusive, respectful, and positive employee experience
• Professional demeanor, polished appearance with the ability to exceed guest's expectations
• Ability to work in an ever-changing environment
• Ability to work both independently and in a team environment
• Strong work ethic and customer-focused approach
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Must be passionate, entrepreneurial, and dedicated to success

PHYSICAL REQUIREMENTS 

• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.      
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.     
• Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis).      
• Ability to stand for prolong periods of time.      
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property.  Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.      
• Climbing steps regularly. 

Compensation range: $70k – $80k per year

OUR BENEFITS 

Taking care of our people is at the heart of everything we do and we’re committed to supporting our team with benefits that promote well-being, balance, and growth. From health and wellness to professional development and unique perks, our benefits are designed to help you thrive. Benefits may vary based on employment type and status and may include:

• Medical, dental & vision coverage

• 401(k) with company match contributions

• Life insurance coverage

• Generous paid time off policy

• Free family meal

• 50% employee discount at our businesses

• A robust employee referral bonus program

GROWTH OPPORTUNITIES

To us, your career is more than a job—its a journey. Whether you’re just starting your career or looking to take the next step, you’ll have access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills. In our culture, growth isn’t just encouraged—it’s expected, and we’re here to support you every step of the way.

NOTICE TO THIRD PARTY AGENCIES

Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.

This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job.  Other related duties and responsibilities may be assigned.  The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.