Technical Trainer

Technical Trainer

On behalf of our client, Procom Services is searching for a Technical Trainer for a contract opportunity in Richardson, TX.

Technical Trainer Job Details

Our client is migrating from and older CA tool to ServiceNow; the project is in the early stages and the Trainer will be required to work with the existing user guides, reformat them to fit specific needs and render them suitable for general consumption for the user base. The Trainer will work with several internal resources to understand this process and create the appropriate documentation and training presentations. The Trainer will then structure, coordinate and deliver the training sessions, both in classroom and online settings, to a global user community of 3000 users (there may be some evening work as a result of the global scope - but any OT hours will need the prior approval of the manager; general hours will be 8am - 5pm). The user base will be both a technical and non-technical audience at various levels of seniority; this is company-mandated training, so the user base is expecting it.

Technical Trainer Mandatory Skills

5+ years in a Technical Training role is required.

While the Trainer does not have to be versed specifically in CA's ServiceNow (a bonus if they have trained on this before), a general understanding of the ITSM toolset is highly preferred. A background in software/application training and education is desired.

Technical Trainer Start Date

ASAP

Technical Trainer Assignment Duration

3-4 months with potential extensions

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.