Concessions Event Manager

Why Work at BYU   

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” 

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. 

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Job Title: Concessions Event Manager

Job Summary

The Concessions Event Manager provides leadership and oversight for Olympic sports concessions, special events, labor administration, billing operations, non-profit organization management, and event execution support across BYU Concessions. This position is responsible for the successful planning and execution of Olympic sports and smaller-scale special events while providing leadership support for major athletic and university events in collaboration with the Operations Manager and General Manager. The Concessions Event Manager directly oversees labor and office operations, non-profit organization partnerships, billing functions, event staffing coordination, and administrative event support.

As part of the department’s three-person administrative leadership structure, this role collaborates closely with the General Manager and Operations Manager to support strategic planning, vendor relations, financial accountability, staffing operations, technology coordination, and overall department success. This position serves as part of the Concessions administrative leadership team alongside the General Manager and Operations Manager, collaborating on strategic planning, operational execution, staffing support, financial accountability, and departmental initiatives.

What you'd do in this role:

1. Olympic Sports and Event Management

• Lead planning and execution of concessions operations for Olympic sports and smaller-scale special events.
• Coordinate event timelines, operational support needs, labor scheduling, menu planning, and concession readiness.
• Ensure all Olympic and special event operations deliver strong guest service, operational consistency, and financial accountability.
• Support major event operations including football, basketball, Stadium of Fire, Women’s Conference, concerts, and other large-scale events.
• Coordinate event communication between concessions, athletics, vendors, facilities, and university departments.
• Evaluate event performance and implement improvements to enhance operational execution and guest experience.

2. Labor, Staffing, and Office Administration

• Directly supervise the Labor and Office Supervisor and associated administrative personnel.
• Oversee event staffing coordination, scheduling support, labor tracking, and staffing communications.
• Support recruitment, onboarding, training coordination, and retention efforts for student and part-time employees.
• Monitor labor costs and staffing efficiency in collaboration with department leadership.
• Ensure office operations, administrative workflows, and event support systems are completed accurately and efficiently.
• Assist with payroll coordination and event labor reconciliation.

3. Non-Profit Organization (NPO) Management

• Oversee recruitment, onboarding, communication, and relationship management for non-profit organization groups.
• Coordinate NPO scheduling, assignments, training expectations, and operational support.
• Build and maintain positive partnerships with NPO leaders and volunteers.
• Ensure NPO compliance with department operational standards, food safety expectations, and event procedures.
• Assist with NPO billing, payments, and documentation processes.

4. Billing and Financial Administration

• Oversee concession billing functions, including invoicing, event billing, vendor billing support, and reconciliation processes.
• Coordinate month-end and year-end administrative support functions.
• Assist with sales reporting, financial tracking, deposits, and event reconciliation.
• Ensure accurate documentation and timely completion of financial processes.
• Support financial accountability initiatives and cost-control efforts.

5. Vendor, Partner, and Technology Relations

• Serve as the primary concessions liaison to the A&P Technology department for event technology coordination and POS support.
• Coordinate POS deployment, event register readiness, troubleshooting communication, menu programming coordination, and payment-processing support.
• Coordinate technology support needs for Olympic sports, special events, and major event operations.
• In conjunction with the Operations Manager, coordinate vendor communication, support, and operational relationships.
• Assist with vendor applications, event participation, operational coordination, and compliance documentation.
• Support subcontractor communication and event execution.
• Ensure vendors comply with health department requirements, insurance standards, and university operational expectations.
• Maintain professional relationships with external partners, university departments, contracted providers, and event stakeholders.
• Coordinate subcontractor and specialty vendor participation for Olympic and special events.
• Assist in operational response and decision-making during emergency situations, weather delays, equipment failures, or event disruptions.

6. Training, Customer Service, Reporting, and Compliance

• Support training initiatives related to customer service, cash handling, food safety, and event procedures.
• Assist with development of training materials and operational communication.
• Reinforce department expectations regarding guest service, professionalism, and operational standards.
• Support compliance with university policies, safety standards, and operational procedures.
• Assist with labor budgeting, event financial planning, and operational cost analysis.
• Analyze labor performance, staffing efficiencies, event sales trends, and guest service feedback to support continuous improvement.

What qualifies you for this role:
 

Minimum  

• Bachelor’s degree or equivalent professional experience.
• 3 years of experience in concessions, event management, hospitality, office administration, or operations support.
• Supervisory or leadership experience.

Preferred

• Experience in collegiate athletics or large-event concessions.
• Experience managing labor scheduling and administrative event operations.
• Experience with billing, payroll coordination, and financial reconciliation.
• Experience working with volunteer or non-profit organizations.
• Experience with Eatec, Workday, or related operational systems.

A physical exam and lift test will be conducted as a part of the hiring process for this position.

Physical Effort:

• Moderate – Physical effort represented by frequent handling of medium weight objects (approx. 20-50 lbs.) and materials, or use of medium weight hand tools. May require climbing and working from ladders or in awkward positions

Environment:

• Periodic exposure to unfavorable conditions because of unavoidable need to be in variable temperatures or wet environments, etc.

Hazards:

• Moderate existing or potential hazards

Typical Physical Efforts, Environmental Factors, and Hazards

• Operate hand trucks, pallet jacks, and other equipment (5 min to 4 hours, daily)
• Work in a freezer with temperatures at or near -20 degrees (5 min to 2 hours, occasionally)
• Handle freight and equipment of up to 50 lbs, and then up to 100 lbs with assistance (5 min, multiple times weekly)
• Work outside events with varying weather conditions, sound levels, etc. (5 min to 16 hours, 1-2 times weekly)
• Operate hot equipment such as popcorn poppers, kettles, steamers, etc. (5 min to 6 hours, multiple times monthly)

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!