Job Description
Where Ambition Meets Innovation
Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.
Job Overview
As a Financial Service Professional at LPL Financial, you will provide exceptional service to our advisors and their investors. This role combines client interaction, problem-solving, and collaboration, offering a gateway to a rewarding career in financial services. You’ll start with a comprehensive training program and progress into a dynamic, client-facing role supporting both day-to-day servicing and targeted client outreach initiatives.
Responsibilities
You will be onboarded to a team where you serve as the first point of contact for our Advisors and their Investors, handling a mixture of 25–30 inbound and outbound contacts daily. You will support a wide range of needs—from simple account inquiries to complex financial transactions—while also contributing to key client remediation initiatives that ensure account accuracy and compliance.
Our Financial Service Professionals spend their days on a dynamic set of activities including:
World-Class Service
Deliver exceptional experiences with every interaction, embodying a strong client-first mindset and building trust with advisors and their investors.
Problem Solve & Advise
Utilize critical thinking to resolve issues in real-time, support financial transactions, and ensure client satisfaction across a variety of servicing scenarios.
Research & Navigate
Conduct detailed research across multiple systems and tools (e.g., databases, client records, and external sources such as LexisNexis) to locate accurate client information and support issue resolution.
Client Outreach & Remediation Support
Support firm-wide remediation efforts by proactively engaging clients to ensure their account information is accurate, complete, and compliant. Key activities include:
Researching and updating client contact information for dormant or unaligned accounts
Conducting outbound calls to clients with missing or outdated demographic or financial information
Receiving inbound calls from clients responding to outreach or required updates
Updating client profiles and completing compliance-related tasks in real time during client interactions
Educating clients on key account features, including trusted contacts, paperless statements, e-signature, and Account View
Facilitating warm transfers for clients requiring advisor engagement or additional support
Track & Maintain Accurate Records
Maintain accurate and up-to-date records by managing assigned worklists, documenting activities, and tracking progress using tools such as Smartsheet, Excel, and internal systems.
Collaborate & Innovate
Work closely with internal teams, advisors, and business partners to ensure efficient issue resolution and contribute ideas that enhance processes, client experience, and operational effectiveness.
What Are We Looking For?
We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements
Bachelor’s degree or equivalent education and experience
Experience in a client-facing, service-oriented role
Ability to work scheduled shifts between 8 AM and 8 PM EST, Monday–Friday
Fort Mill or Tempe Location with Hybrid work model
Core Competencies
High empathy and passion for helping people
Strong problem-solving and critical thinking skills
Attention to detail and ability to navigate multiple systems
Exceptional verbal and written communication skills
Initiative-taking attitude with a strong sense of ownership
Preferences
Experience or education in financial services
Familiarity with customer service software and multi-system navigation
SIE certification obtained or in progress
Pay Range:
$23.18-$38.63/hourCompany Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
For further information about LPL, please visit www.lpl.com.
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.
EAC 5.19.26