Job Description
Professional Services -Service Practice
Full-time : Hybrid
Experience : 6-10 years
About the Role
Lyzr.ai is on a mission to put enterprise-grade agentic AI in the hands of every organization. Our Professional Services team partners with marquee clients — from global consulting firms to Fortune 500 enterprises — to design, deploy, and scale Lyzr-powered AI agents in production.
As Senior Project Manager, you will own end-to-end delivery of these high-stakes engagements, acting as the connective tissue between client stakeholders, Lyzr's engineering pods, and Lyzr's product and commercial teams.
What You'll Own
Delivery & Client Success during deployment and managed services
Lead delivery of complex, multi-phase AI agent deployments (SOW through hypercare) for enterprise customers.
Define project scope, WBS, risk register, and governance cadence from kick-off; maintain a single source of truth for plan, budget, and status throughout.
Run executive steering committees and weekly client status calls; produce concise written updates that build trust and surface decisions early.
Manage client-side change requests and scope creep with a structured CR process, protecting both Lyzr's margins and client satisfaction.
Oversee UAT, go-live readiness, and hypercare handover to ensure every deployment enters production on a stable footing.
Team & Cross-functional Leadership
Coordinate across solution architects, AI/ML engineers, data engineers, and QA — typically 4–10 person cross-functional pods per engagement.
Partner with the Pre-Sales and Sales teams during deal closure to validate technical feasibility and shape realistic delivery timelines.
Act as an escalation point and unblock delivery impediments in real time; know when to escalate to Lyzr leadership vs. resolve independently.
Contribute to professionalizing the PS practice by refining delivery frameworks, project templates, RAID logs, and lessons-learned libraries.
Commercial Accountability
Identify and qualify expansion opportunities within active accounts, looping in the account team as appropriate.
Support SOW drafting and SLA definition for new and renewal engagements.
What You Bring
We're looking for a seasoned PM with genuine enterprise delivery chops and the commercial instinct to protect both client outcomes and Lyzr's business.
Experience: 6–10 years in client-facing PM roles
Domain: AI / ML / SaaS platform delivery
Certifications: PMP or PMI-ACP preferred
Methodology: Hybrid Agile-Waterfall delivery
Tools :Jira, Confluence, MS Project / Notion
Stakeholder tier C-suite / VP comfort required
Additionally, you will have:
Demonstrable track record delivering AI, automation, or data platform projects for enterprise or consulting clients.
Strong commercial instinct — comfortable reading an SOW, tracking utilization burn, and having honest conversations about scope.
Excellent written and verbal communication; able to simplify technical nuance for business audiences and translate requirements for engineers.
Bonus: prior experience with agentic AI frameworks, LLM-based products, or RPA / intelligent automation programs.
Bonus: background in Big-4 consulting, systems integration, or a high-growth AI startup.