Manager, Risk & Control - Regulatory Communications

International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams. ICS issues Cards in 27 countries, and is responsible for two Joint Ventures covering around a dozen countries. The leaders in these countries are empowered to make decisions at a local level, in partnership with other local business leaders. Local teams are supported by two cross-market teams – the Centre of Excellence, and Risk & Control Management.

The Manager, Risk & Control - Regulatory Communications position is dedicated to delivering and improving customer-centric communications strategies internationally. 

This role will lead the creation and delivery of customer communications for regulatory projects, such as Anti Money Laundering (AML)/Know Your Customer (KYC), as well as provide consultation on communication process improvements. 

This is an exciting opportunity to join the International Card Services Governance & Control team, reporting to the Director, Regulatory Change and Communications Strategy. You'll partner with Governance & Control colleagues, local marketing teams, product & technologies, in a collaborative work environment. With a continuous focus from the Enterprise on a strong risk culture, you’ll be driving communication projects that are vital for American Express to meet our legal and regulatory obligations.

• Build and evolve customer communications for regulatory initiatives by bringing new ways of thinking
• Collaborate with local market teams, product and technology teams to create & deliver standardised communications strategy internationally
• Partner with stakeholders on all levels, to manage competing priorities in a complex & highly regulated environment
• Proactive research of industry communication trends to share and demonstrate best practice 
• Ensure the consistency of our brand, look and feel, and tone of voice across customer types in regulatory communications (Consumer, Small Business and Corporate Customers)

Minimum Qualifications

• Strong Customer Marketing experience, including successfully driving strategy and innovation, improving digital performance and completing communication campaigns
• Solid understanding of customer communications (e-mail, DM, SMS, Push notifications and supporting web content)
• Outstanding project management skills
• Comfortable working in a dynamic environment and partnering with a diverse set of stakeholders across the globe
• Proven strategic thought leadership, with ability to translate into actionable plans
• Outstanding verbal and written communication skills, fluency in English. 
• Strong collaborative, influencing and negotiating skills, ability to navigate the organization to deliver solutions
• Strong analytical, conceptual thinking and reporting skills

Preferred Qualifications

• Regulatory Change knowledge and experience (for example: AML, KYC or Financial regulatory environment)
• Consumer and Commercial Card or financial product knowledge
• Knowledge of European languages

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.