Onsite Community Director (SDCA61126)

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

Facility Management

• Hire and manage facility staff; maintain staff schedules
• Manage ongoing staff training
• Manage maintenance of facility by working with vendors, reporting problems, and monitoring work orders
• Review, process and manage all requests to reserve the recreation room/patio
• Obtain bids for improvements or repairs to facility when necessary
• Respond to alarm calls or emergencies involving the onsite property
• Maintain petty cash/debit card accounts for ordering of supplies
• Weekly inspection of all facilities and parks
• Maintain key FOB entry system and distribution of keys as necessary
• Maintain RV lot log, applications and waiting list
• Work closely with the Community Manager to ensure that all needs of the facilities are being addressed or brought to the Board’s attention

 

Event Planning

• Plan special community-wide events through the year
• Plan regular community activities, such as swim lessons, cooking classes, fitness programs, movie nights, educational seminars, story hours, etc.
• Provide sound feedback to the Board on what events work and those that don’t
• Provide creative suggestions to the Board for new events

 

Communication

• Write monthly newsletter
• Write and upload articles and update content for community website
• Maintain community calendars
• Provide regular email updates and written communication with residents

 

Homeowner Interaction

• Provide support for community clubs & organizations
• Respond to homeowner requests/questions
• Interact with management office on any service requests or inquiries received from the homeowners

 

General Management/Association Support

• Attend HOA meetings and provide oral or written reports to Board of Directors
• Manage registered users on community website
• Manage homeowner content (message boards) on community website
• Upload documents, files and photos to community website

 

In addition, the onsite director should….

• Have a flexible schedule to work evening and weekends when necessary
• Be able to lift and carry boxes with event supplies
• Have strong communication skills (oral and written)
• Have good computer skills
• Work with little supervision
• Maintain good problem-solving skills

Plus other work-related tasks as needed

Experience

• 2-4+ years of HOA, community association, property management, or related management experience.
• Experience managing budgets, vendors, and staff.
• Experience working with Boards of Directors.
• Experience handling homeowner relations and conflict resolution.

Certifications (Often Preferred)

• CMCA (Certified Manager of Community Associations)
• AMS (Association Management Specialist)
• PCAM (Professional Community Association Manager)
• State-specific community association management licenses where required.

 

Physical Requirements 
•    Ability to sit for prolonged periods at a desk and work on a computer.
•    Ability to occasionally stand, walk, bend, or reach as needed.
•    Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
•    Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
•    Visual acuity to read printed materials, spreadsheets, and computer screens.
•    Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
•    Ability to work in a standard office environment with moderate noise levels.
•    Ability to work a standard schedule, with occasional extended hours as required.
 

Pay and Benefits:

$75,000 annually

Benefits include:

· Medical Insurance

· Dental Insurance

· Vision Insurance

· Life and Disability Insurance

· HSA (Required High-Deductible Medical Plan to be eligible)

· FSA

· Education Reimbursement

· 401K matching

· Employee Assistance Program (EAP)

· 11 paid Holidays