Payment Processor

What We Need Corpay is currently looking to hire a Payment Processor within our Paymerang division. This position falls under our Corporate Payments line of business and is located in Richmond, VA. In this role, you will handle payment processing tasks, including outbound and inbound calls, and support the onboarding of new hires. You will report directly to the Operations Manager and regularly collaborate with the Payment Processor team, Support, and Client Success. How We Work As a Payment Processor, Corpay will set you up for success by providing: Assigned workspace in Richmond, VA Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Making outbound calls to process payments using BizPay or Pega Handling inbound calls after the initial training period Contacting vendors via phone or email to complete payments Using critical thinking to resolve incomplete client information Participating in daily team standups and contributing to team chat discussions Collaborating with PP2s and support teams for escalations Supporting new hire training through side-by-sides and mentoring Performing other duties as assigned Qualifications & Skills High school diploma or equivalent (Associate’s or Bachelor’s degree preferred). 1+ years of call center or customer service experience Strong communication and de-escalation skills Critical thinking and problem-solving ability Teamwork and collaboration mindset Proficiency with BizPay, Pega, Microsoft Excel, Outlook, Teams, and Citrix Workspace Experience in retail or receptionist roles preferred Familiarity with payment systems or financial operations preferred  Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes