Job Description
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
About the role:
The overall purpose of the role is to grow sales and ensure an excellent customer experience.
To build strong and sustainable relationships with the customers and act as a trustworthy advisor delivering excellent customer service. To be the customer’s key point of contact in Marine Products, adding Value and advising them on which products to buy why, when and where. Drive sales through proactive follow up of quotes to increase the likelihood of selling, up- and cross-selling. To identify and act on leads and opportunities. Manage certain high value and prioritised enquiries/orders while working closely with our Order Processing Centres and Operations to ensure smooth handling of customer transactions.
What you will be doing:
- Work closely with the customers, understanding & supporting the decision makers’ needs and requirements related to MP’s complete portfolio.
- Advise and support customers on what, why, when and where to buy through good commercial and technical guidance.
- Identify and actively pursue sales and order building opportunities
- Utilize Tools and knowledge about the customer, in order to leverage on Insights leading to adding Value to the Customer and increasing our Sales Growth.
- Proactively follow up enquiries and capture sales Leads & Opportunities through planned quote follow up and similar customer facing activities.
- Be an active member of the Sales team for the respective account portfolio.
- Actively promote sales campaigns, promotions and initiatives to customers.
- Ensure appropriate problem solving and close cooperation with other functions internally in order to fulfil customer needs in the most efficient way.
- Process certain high value and pre-defined enquiries and orders from customers as per global processes and targets, and keep customers informed of changes in the order delivery status, surcharges and any other relevant information.
- Capture customer specific information and requirements in the system and work proactively with customers to help them standardize their requests.
- Assist Order Processing Coordinators seeking commercial and technical advice on RFQ/POs.
- Follow up customer complaints/non-compliances through the improvement/complaint system.
- Handle warranty claims, product return and change in cylinder ownership as per prevailing policies and procedures.
Required experience and skills:
- Relevant education and/-or relevant work experience
- Fluent in English – both in writing and speaking
- Interest/experience in the shipping industry and marine products
- Customer focused with the ability to understand and react/adapt to their needs,
- and with the ability to turn opportunities into sales growth.
- Excellent interacting, networking and communicating skills: Establishes good relationships with customers and colleagues
- Solid commercial understanding and sales skills, with a professional and proactive attitude
- Growth mindset – Having a “Can Do” attitude, looking for solutions on challenges.
- Quickly adapts to changing circumstances, accepts new ideas and change initiatives
- Is always curious and enthusiastic to learn and develop and able to put learning into practice.
- Eager to share knowledge in order to increase the competence in the team.
- Good analytical skills and attention to detail. Ability to act on Data Driven Insights.
- Ability to use Digital Tools (digital interest and savviness)
- Excellent telephone sales skills
- Supporting and co-operating attitude: Adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values
- Shows respect and sensitivity towards cultural and religious differences
- Excellent organising and executing skills: Delivers quality customer sales and service by planning ahead, working in a systematic and organized way and by following directions and procedures while focusing on customer satisfaction
What we offer:
- Competitive package/benefit
- Great culture and working environment
- A challenging job in an international company
Sounds interesting? If you can see yourself in this role, please let us know why you are our NBI Sales Advisor. As an internal candidate you can apply by entering the internal job portal (Workday front page>Menu >Career>Find jobs). Here you can upload your resume and a motivational letter.
Work location: Shanghai, China
Contact details:
HR Generalist & Area HR Support
#WSS