Technical Support Associate

ZS is a place where passion changes lives

As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all

Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide

ZSers drive impact by bringing a client-first mentality to each and every engagement

We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business

Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

ZS IT Support teams are aligned with the company’s business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance

The IT organization focuses on providing products and services to ZS to ensure successful business outcomes

This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24*7 uninterrupted high-quality technology support services. 

  

TECHNICAL SUPPORT ASSOCIATE 

 

Technical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. 

 

What You’ll Do:

 

Technical Support Associate in the Enterprise will…

• Configure computer hardware and software, as well as troubleshoot related problems.  
• Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management. 
• IT team projects as assigned. 
• Knowledge and experience with PC desktop support functions relative to laptop and desktop computers. 
• Installation and configuration of business application software (i.e., MS Windows, Mac OS, Office 365 Suite including SharePoint and MS Teams.). 
• Technical Support tools: Norton Ghost, VNC. 
• Proficiency in PC hardware configuration, troubleshooting and maintenance. 
• Experience with Microsoft Active Directory, Wireless Networking (client side), Collaboration tools like Zoom and MS teams. 
• Fair knowledge on troubleshooting zoom rooms and infrastructure related to it. 
• Experience in troubleshooting various forms of software problems (e.g., operating system and application programs). 

  

What You’ll Bring: 

• BS/BE with record of high academic achievement   
• A+ certification or Microsoft Certified Systems Administrator. 
• Eagerness to contribute in a team-oriented environment.