Customer Service Associate (Logistic 3PL)
Job Description
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Are you detail-oriented, customer-focused, and excited to work in a global environment?
Join us as a Customer Service Associate where you'll play a critical role in ensuring smooth inbound operations, system accuracy, and excellent customer experience.
What You’ll Do
Inbound Operations & Documentation
Manage and verify inbound documentation (receiving reports, stock cards, tally sheets) with high accuracy
Ensure timely and accurate sharing of required inbound documents with customers
Generate inbound summary reports in WMS to support inventory checks
Maintain audit-ready documentation and ensure compliance with operational standards
Order & Process Coordination
Prepare and review picklists with strong attention to detail
Work closely with warehouse and operations teams to ensure accurate execution
Validate inbound ASN creation in WMS to ensure data integrity
Systems & Inventory Management (SAP, WMS & AWS)
Perform Goods Receipt (GR) in SAP accurately and on time
Monitor stock levels, including expired inventory and inventory movements
Track and reconcile inventory transactions across SAP and WMS
Manage daily auto status reports (e.g., KCAP, KCW3)
Gain exposure to AWS-based systems and digital tools supporting logistics operations
What We’re Looking For
Experience in Customer Service, Logistics, or Warehouse Operations
Strong attention to detail and accuracy in handling documentation
Familiarity with SAP, WMS, or similar systems
Good communication skills to engage customers and internal stakeholders
Ability to multitask and work in a fast-paced environment
A proactive mindset with strong problem-solving skills
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.