Senior Client Service Officer Specialist

Senior Client Service Officer (Specialist)

• Location: Newcastle, with a talent pool established for future opportunities across Newcastle, Central Coast, Tweed and Lismore 

• Employment: Temporary – up to 6 months 

• Grade: Clerk Grade 5/6  $99,398 to $110,271 + superannuation and leave loading

Your role 

This is a great opportunity to step into a specialist role supporting some of the most vulnerable and complex clients within Housing Services. You will work closely with clients, Client Service Officers (CSOs), and key stakeholders to provide tailored support, coaching, and casework assistance.

This role offers the chance to build your expertise in complex case management while contributing to improved outcomes for clients and strengthening capability across CSO teams.

What you’ll do 

As part of the Housing Services team, you will provide specialist support to clients with high and complex needs, working one-on-one to navigate housing and support services.

You will partner closely with CSOs, providing coaching, guidance, and on-the-job support to build capability and confidence in managing complex cases.

You will work in a collaborative, fast-paced environment focused on achieving positive outcomes for clients, while engaging with internal teams and external service providers to coordinate effective support.

What we’re looking for 

• Experience working with vulnerable or high-complex clients, including supporting case work coordination, with an ability to respond to challenging situations with professionalism and empathy.
• Strong communication and interpersonal skills, with the ability to build relationships, influence outcomes, and work effectively with clients, staff, and external stakeholders.
• Demonstrated ability to coach or support others, ideally in a client service environment, including providing guidance on complex cases and service delivery approaches.
• Ability to manage competing priorities and work in a fast-paced environment while maintaining accurate records and delivering outcomes for clients.
• Current NSW driver’s licence.

Download the role description. 

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Sunday 7 June 2026 at 11:59pm

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Donna Bowyer via [email protected] or 0475 836 877.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact April McCarthy on 0418 639 435 or via email [email protected]   

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.