Global IT Support Analyst

  Job Summary The Global IT Support Analyst is an on-site, full-time role responsible for delivering responsive, high-quality technical support to employees across a global organization. This position partners closely with internal teams to troubleshoot hardware, software, and systems issues, ensuring reliable technology operations and a positive end-user experience.   Key Skills and Talents We believe in the pursuit of lifelong learning. We cultivate curiosity to elevate discovery and innovation, enabling our team to create impactful solutions. The best possible candidate for this role is someone who demonstrates these traits by: Utilizing support tools to provide superior desktop support Processing support requests submitted by phone, email, chat, and through an online ticketing system Providing written and verbal instruction for hardware, operating system, software and connectivity issues Maintaining accurate and detailed records of support request and resolution details Striving for immediate resolution of presented issues by facilitating the initial troubleshooting process Coordinating with additional team members when issues need to be escalated Supporting designated plants and offices by visiting each once per year and/or if they have a major project requiring onsite support   Qualifications Must Have  Degree in Computer Science, related field, or equivalent experience Excellent communication skills Superior customer service Ability to travel approximately 15% Keen eye for detail with the ability to follow through Willingness to learn and the capacity to multitask Preferred   Understanding of Alltech core business processes including Financials and Manufacturing Bonus  Multilingual or Bilingual    Benefits and Perks Effective Day One of Employment: Atmosphere of professional and personal development 401k plan with generous match Flexible spending accounts Health savings accounts Disability and life insurance Two medical plans and two dental plans to select from Vision plan Paid holidays and vacations