Associate Director, HR Process Optimization

At Insmed, every moment and every patient counts — and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases, you’ll be part of a community that prioritizes the human experience, celebrates curiosity, and values every person’s contributions to meaningful progress. That commitment has earned us recognition as Science magazine’s No. 1 Top Employer for five consecutive years, certification as a Great Place to Work® in the U.S., and a place on The Sunday Times Best Places to Work list in the UK.

For patients, for each other, and for the future of science, we’re in. Are you?

About the Role:

This role serves as the strategic and operational backbone of People function, owning and evolving process enablement, AI readiness, training, and knowledge infrastructure across all HR COEs. Positioned as a critical connector between HCM, IT, and the broader employee experience, this role ensures that People Operations runs with precision, scalability, and innovation.

This role is the HR function's primary architect and steward of AI orchestration readiness - building the process, governance, and enablement foundation required for the organization to responsibly adopt, scale, and derive strategic value from emerging technologies, including agentic AI, intelligent automation, and generative AI tools across People Operations.

What You'll Do:

In this role, you will partner with Organization Transformation, leveraging the Transformation COE framework, to lead communication planning and enablement execution for HR technology projects, policy updates, and AI adoption initiatives. This includes developing targeted enablement campaigns, engagement tracking, and manager toolkits that drive measurable uptake and support the organization's shift from manual process execution to human-AI collaboration. You'll also:

• AI Orchestration & Strategy: Serve as HR's primary subject matter expert for AI, automation, and intelligent workflow tools. Define and maintain an AI orchestration roadmap for People Operations - identifying HR workflows suited for agentic automation and sequencing adoption to build organizational readiness progressively.

• Evaluate, Pilot & Scale: Lead assessment and scaling of AI-powered HR solutions including generative AI, AI-driven analytics, intelligent process automation (IPA), HR chatbots/virtual assistants, and agentic AI workflows; partner with IT, Legal, and vendors to evaluate tools against regulatory compliance, data security, and enterprise architecture requirements.

• AI Governance Framework: Partner with the IT PM function to build and maintain an HR AI Governance Framework covering responsible use policies, bias monitoring, data privacy compliance (including applicable pharma/biotech regulatory standards), audit trails, and human-in-the-loop oversight protocols for AI agent ecosystems operating across Workday, ServiceNow, and related platforms.

• AI Literacy Program: Serve as a partner to L&D to develop and deliver AI literacy curricula equipping HR teams and end-users with responsible use principles, prompt literacy, and workflow integration skills to confidently engage with AI tools as collaborative partners.

• Process Design & Documentation: Architect and maintain detailed, scalable HR process maps and workflows across HR functions, regions, and technology platforms - with AI-readiness and automation-compatibility as design-first principles, ensuring clean data flows and decision logic required for AI integration. Create and govern documentation, templates, and definitional guidance across the HR ecosystem; apply process improvement methodologies (Lean, Six Sigma, or equivalent) to systematically identify inefficiencies and design process enhancements and scalable solutions in partnership with Legal and IT.

• HR Policy Management: Maintain accurate HR policies, procedures, and Employee Handbook in partnership with HR leadership and Legal - leveraging AI-assisted tools to enable dynamic, searchable, version-controlled, and proactive policy access globally; continually assess and recommend policy enhancements aligned with regulatory changes and Insmed's strategic direction.

• Knowledge Management: Own and maintain internal knowledge platforms (HR Central, HCM Central, Workday Central); implement AI-assisted knowledge tools that improve content discoverability and reduce time-to-answer - with architecture structured for machine readability, semantic search, and retrieval-augmented generation (RAG) use cases.

• Training, Enablement & HR Tech Onboarding: Partner with L&D to design and deliver engaging training for employees, managers, and HR teams across all system and process changes; build a dynamic knowledge library (QRGs, micro-learnings); deliver onboarding for new HR system users, administrators, and functional partners.

Who You Are:

You have a minimum of Bachelor's degree required; Master's degree in HR, Business, Organizational Development, Information Systems, or related field preferred along with 8+ years of progressive HR or People Technology experience required; prior experience in Pharma and/or Biotech strongly preferred.

You are or you have:

•  Experience developing and/or evolving HR processes & policies; preferably as an Offering Manager leading the design, development, deployment and ongoing management of an HR offering evolving the offering based on business needs.

•  Demonstrated experience evaluating, piloting, and scaling AI-powered HR tools, automation platforms, or intelligent workflow solutions; hands-on experience with AI governance or responsible AI frameworks preferred.

• Strong functional expertise in designing HR processes based on business needs, with the technical capability to implement and optimize those processes within an HR platform. Workday HCM. Familiarity with Workday HCM,

• ServiceNow HR or similar platforms preferred.

• Familiarity with AI/ML concepts, natural language processing (NLP), large language models (LLMs), agentic AI, and intelligent process automation (IPA) - ability to evaluate tools and communicate use cases to non-technical stakeholders.

• Working knowledge of process improvement methodologies (Lean, Six Sigma, or equivalent); proficiency with AI productivity tools, knowledge management platforms.

• Excellent analytical, verbal, and written communication skills; ability to translate complex technical concepts for all organizational levels.

• Highly organized with strong attention to detail, accuracy, and ability to manage multiple priorities simultaneously while maintaining a high level of confidentiality.

• Comfortable operating in ambiguity and rapidly evolving technology environments - a learner's mindset and demonstrated ability to evaluate and scale emerging HR technologies is essential.

• Able to maintain a high level of confidentiality.

Where You’ll Work  

This is a fully remote role. It can be performed effectively from anywhere while staying connected to your Insmed team and community. Occasional travel for team meetings or events will be expected.  

Travel Requirements

This role requires occasional domestic and/or international travel approximately 5%.     

                     

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#LI-SK - Remote

Pay Range:

$155,000.00-201,500.00 Annual

Life at Insmed
 

At Insmed, you’ll find a culture as human as our mission—intentionally designed for the people behind it. You deserve a workplace that reflects the same care you bring to your work each day, with support for how you work, how you grow, and how you show up for patients, your team, and yourself.

Highlights of our U.S. offerings include:

• Comprehensive medical, dental, and vision coverage and mental health support, annual wellbeing reimbursement, and access to our Employee Assistance Program (EAP)

• Generous paid time off policies, fertility and family-forming benefits, caregiver support, and flexible work schedules with purposeful in-person collaboration

• 401(k) plan with a competitive company match, annual equity awards, and participation in our Employee Stock Purchase Plan (ESPP), and company-paid life and disability insurance

• Company Learning Institute providing access to LinkedIn Learning, skill building workshops, leadership programs, mentorship connections, and networking opportunities

• Employee resource groups, service and recognition programs, and meaningful opportunities to connect, volunteer, and give back

Eligibility for specific programs may vary and is subject to the terms and conditions of each plan. 

Current Insmed Employees: Please apply via the Jobs Hub in Workday.

Insmed Incorporated is an Equal Opportunity employer. We do not discriminate in hiring on the basis of physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application   or interview process, please contact us by email at [email protected]  and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Applications are accepted for 5 calendar days from the date posted or until the position is filled.

For New York City Residents:

To assist in identifying candidates with qualifications matching those required and/or preferred for this role, Insmed uses an Automated Employment Decision Tool (“AEDT”) that employs artificial intelligence to analyze and score information provided in resumes and application materials including, but not limited to, skills, work experience, education, and job-related qualifications. The AEDT does not make final hiring decisions and all final hiring decisions are subject to human oversight and/or review.

If you are an applicant for this role and a New York City resident, you have the right to request:

 

• A reasonable accommodation, if one is available under applicable law, by emailing [email protected]; and/or

• An alternative selection process by emailing [email protected].

• Information about the type of data collected, the source of that data, and data retention practices related to the AEDT by emailing us at [email protected].