TikTok Shop - FBT Operations Excellence Manager

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

TikTok Shop Supply Chain & Logistics is seeking experienced Operations Integration and Solutions Manager to work cross-functionally to drive solutions for our fulfillment center operations.

Responsibilities:

1. New Product Introduction and Launch (NPI):

• Drive the NPI process, from concept ideation to launch, ensuring all milestones are met within the defined timelines and meet customer demands.
• Collaborate with cross-functional teams including product management, engineering, operations, tech development, S&OP, and transportation to identify opportunities for system improvement with a focus on fulfillment operations, warehouse management and transportation.
• Work closely with tech and operations teams to integrate new products seamlessly into fulfilment center operations, optimizing inventory management, and distribution processes, through user acceptance testing, writing clear and concise SOPs and conducting training for operations teams.
• Act as a liaison between product development, operations, and other cross functional teams to facilitate effective communication and alignment of goals.

1. System and Process Improvements:

• Conduct regular audits and assessments to monitor product quality and identify areas for improvement throughout the supply chain.
• Cross-Functional Collaboration: Collaborate with internal stakeholders to gather requirements, define project scope, and prioritize initiatives based on business needs and resource constraints.
• Understand the pain points of the operations and system gaps, operational gaps, conduct root cause analysis and identify improvement opportunities, whether it is systemic, process, or training related.

1. Building launch Support:

• Lead the training and onboarding programs for facility staff, operational teams, and third-party partners to ensure compliance, safety, and operational excellence.
• Monitor launch progress, track key performance indicators (KPIs), and provide regular updates to stakeholders, assisting in addressing issues and driving continuous improvement initiatives.
• Support cross-functional teams including planning, product, operations, and transportation in facility setup, system readiness, and operational readiness activities.
• Conduct risk assessments and prepare contingency planning, mitigation strategies to address potential challenges and ensure business continuity during launch activities.

1. Learning and Development

• Develop and maintain standard operating procedures (SOPs) for Fulfillment Center (FC) operations, ensuring version control.
• Produce training videos in the Warehouse Management System (WMS) for quick, on-the-job learning. Gather user feedback to continuously improve warehouse and fulfillment processes.

Minimum Qualifications:

• Bachelor's degree in supply chain management, industrial engineering, business administration, or a related field.
• Excellent analytical and problem-solving abilities, with a keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• 5 years of proven experience in program management, sprint cycle management, product development, supply chain management, operations, or equivalent.
• Strong project management skills with the ability to lead cross-functional teams and drive projects to successful completion.

Preferred Qualifications:

• Master's degree or related advanced degree.
• Experience with driving training and operational improvements with 3PLs.