Customer Experience Representative- Reinders
Job Description
Customer Experience Rep – Reinders
Our Customer Experience Representatives are knowledgeable, energetic, and consistently deliver the best overall customer experience. In this role, you will support customers across both the showroom and order fulfillment process while partnering with sales and operations teams.
This position supports Reinders, a SiteOne company, and serves commercial and residential customers in the green industry. To succeed, you must be passionate, customer-focused, and thrive in a fast-paced environment.
Position Overview
- Demonstrate exceptional customer service to all customers by building strong relationships and ensuring a positive experience
- Assist customers with questions, product selection, and order placement—in person, over the phone, and through electronic channels
- Accurately enter and manage sales orders, including pricing, order status, and customer information
- Coordinate order fulfillment, including pulling, picking, staging, and preparing orders for pickup or delivery
- Monitor and communicate inventory levels, shipment status, and delivery timelines to customers
- Follow up on quotes and orders to ensure timely completion and customer satisfaction
- Resolve customer concerns, including order discrepancies, billing issues, and product questions
- Proactively identify opportunities to grow sales through upselling, cross-selling, and promoting products, services, and seasonal offerings
- Develop and maintain knowledge of product lines to provide recommendations and alternatives to customers
- Assist with merchandising, showroom organization, and inventory management, including seasonal transitions
- Partner with branch leadership and cross-functional teams to improve processes and adopt new technologies
- Maintain a safe working environment while assisting with warehouse and showroom activities
Skills We Are Seeking
What we are looking for:
- High school diploma or equivalent preferred
- Minimum of 1–2 years of experience in customer service, retail, or wholesale environment
- Strong customer service and interpersonal skills with the ability to build lasting relationships
- Excellent communication skills (in-person and phone) and attention to detail
- Ability to think quickly, solve problems, and make sound decisions in a fast-paced environment
- Strong organizational skills with the ability to manage multiple priorities
- Basic math skills and comfort working with order entry and inventory systems
- Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems and technologies
- Self-motivated, team-oriented, and accountable with a positive attitude
- Inventory management and order fulfillment experience is a plus
- Green industry knowledge (landscape, irrigation, turf, or related markets) preferred
Physical Requirements:
- Ability to lift and carry up to 50 pounds
- Comfortable with a mix of standing, walking, bending, and occasional warehouse activity
Work Environment:
- Combination of office/showroom and warehouse setting
- Moderate noise level with occasional exposure to equipment such as pallet jacks and delivery trucks
Compensation & Benefits
SiteOne offers a competitive compensation and benefits package designed to support the well-being of our associates. Benefits for benefit-eligible associates may include:
- Competitive Compensation
- Medical, Dental and Vision plans
- Paid Time Off, Paid Holidays
- DailyPay available!
- 401k with company match
- Tuition Reimbursement
- Lucrative Associate Referral Program
- Company Apparel and Work Boot Vouchers
- Opportunity for Advancement
- Paid Training and Business Certifications Available
- Free Counseling Services/Employee Assistance Program
- Life Insurance and Short- and Long-Term Disability Insurance
- Product Discounts
- Most Branches never work Sundays!
What This Job Description Covers
The information contained here is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. They may vary from position to position.
Our Commitment to Equal Opportunity
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment.
All employment decisions at SiteOne—including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination—will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Avoiding Recruiting Scams
Your safety matters to us. To make sure you’re interacting with a real SiteOne hiring team member, here’s how to protect yourself from recruiting scams:
- We will never ask for payment, sensitive personal information, ID documents over email, messaging apps, or text.
- All open positions will be posted on our official careers page: careers.siteone.com
- Any email you receive will be sent from a @siteone.com email address.
- If you receive outreach that seems unusual, please contact [email protected] to confirm.
Compensation Transparency
Starting pay will depend on factors such as location and experience and will always meet or exceed applicable state and local minimum wage laws.
What we are looking for:
- High school diploma or equivalent preferred
- Minimum of 1–2 years of experience in customer service, retail, or wholesale environment
- Strong customer service and interpersonal skills with the ability to build lasting relationships
- Excellent communication skills (in-person and phone) and attention to detail
- Ability to think quickly, solve problems, and make sound decisions in a fast-paced environment
- Strong organizational skills with the ability to manage multiple priorities
- Basic math skills and comfort working with order entry and inventory systems
- Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems and technologies
- Self-motivated, team-oriented, and accountable with a positive attitude
- Inventory management and order fulfillment experience is a plus
- Green industry knowledge (landscape, irrigation, turf, or related markets) preferred
Physical Requirements:
- Ability to lift and carry up to 50 pounds
- Comfortable with a mix of standing, walking, bending, and occasional warehouse activity
Work Environment:
- Combination of office/showroom and warehouse setting
- Moderate noise level with occasional exposure to equipment such as pallet jacks and delivery trucks
- Demonstrate exceptional customer service to all customers by building strong relationships and ensuring a positive experience
- Assist customers with questions, product selection, and order placement—in person, over the phone, and through electronic channels
- Accurately enter and manage sales orders, including pricing, order status, and customer information
- Coordinate order fulfillment, including pulling, picking, staging, and preparing orders for pickup or delivery
- Monitor and communicate inventory levels, shipment status, and delivery timelines to customers
- Follow up on quotes and orders to ensure timely completion and customer satisfaction
- Resolve customer concerns, including order discrepancies, billing issues, and product questions
- Proactively identify opportunities to grow sales through upselling, cross-selling, and promoting products, services, and seasonal offerings
- Develop and maintain knowledge of product lines to provide recommendations and alternatives to customers
- Assist with merchandising, showroom organization, and inventory management, including seasonal transitions
- Partner with branch leadership and cross-functional teams to improve processes and adopt new technologies
- Maintain a safe working environment while assisting with warehouse and showroom activities