Hospice Patient Care Coordinator

Location: Madison, WI (Remote with Occasional On-site Meetings)

1.0 FTE (40hours/week) | Day Shift | Monday-Friday | 6:30am-3pm

Includes weekend (every 6^th), and holiday (2/year) rotations

 

 

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a position that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

 

How You’ll Make a Difference (Essential Functions)

The Patient Care Coordinator is responsible for scheduling Homecare and Resource visits.

 

Key Responsibilities

• Scheduling
  • Complete all Homecare and Resource discipline scheduling (e.g. RN, SW, CNA, etc.).
  • Coordinate staffing to meet patient needs as a result of staff call-ins/absences.
  • Assign patient visits to clinical staff ensuring consistency and following established scheduling best practices.
  • Collaborates with staff and Resource Manager and/or Supervisor regarding assignment changes to increase efficiency.
  • Manages the On Call schedules for the Home Care and Resource staff.
  • May schedule Face-to-face (FFE) visits and telephone calls to patient, family, facility, and caregiver.
  • Provides responsive customer service in a timely manner.
• Quality and Service
  • Ensure timely assignments of new admissions as well as accurate and timely scheduling of existing
  • patients requiring C.N.A., RN and/or SW support.
  • Report patient and staffing concerns to Resource Manager
  • Problem solve immediate visit scheduling needs.
  • Identify department efficiencies to aide in scheduling.
• Other Duties
  • Participate in internal work groups, meetings and committees relative to position responsibilities.
  • Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.
  •  

You Bring (Qualifications)

• High school diploma or GED or equivalent combination of education and work experience, required
• Previous scheduling experience, preferred
• Ability to work weekend rotation.
• Intermediate Microsoft Office skills
• Intermediate electronic health records skills
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property
• Ability to use proper body mechanics, safe patient handling, and standard precautions

 

Benefits

• Competitive pay with free parking
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

 

About Agrace

For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving. 

 

At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients.

 

Together, we pursue a vision in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

 

We foster a culture of belonging that celebrates people’s uniqueness and leads to meaningful, empathetic connections.

 

Agrace Health Inc is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.