Field Support Officer

Who we are

The NSW Early Learning Commission began operation as the independent regulator for early childhood education and care (ECEC) in NSW on 1 December 2025. We are responsible for regulating over 6,000 ECEC services across NSW to ensure they meet high standards of safety, quality and compliance with the National Law and Regulations. We oversee these services with the paramountcy principle front of mind – that is, that the safety of children comes first, always.

The Early Learning Commission is dedicated to driving quality, safety, compliance and community confidence across the NSW ECEC sector. We place the safety, wellbeing, rights and best interests of children at the very centre of every decision and action.

• Temporary Full-Time opportunity until 30 June 2029
• A talent pool will be created through this recruitment process to fill anticipated vacancies in NSW locations over the next 18 months 
• Located in Parramatta with flexible working arrangements available
• Salary ranges from $84,659 to $92,701 p.a. plus superannuation and annual leave loading

About the role

The Field Support Officer delivers administrative and clerical support to assist field staff across the Statewide Operations Network.

Key responsibilities may include:

• Providing high-quality administrative support to field staff to ensure consistent regulatory practices across the Statewide Operations Network
• Managing records and information using relevant databases and systems, in line with departmental policies and procedures, ensuring accurate data entry and retrieval
• Supporting research and project activities to assist field staff in their work
• Preparing a range of documents, including reports and spreadsheets, to support operational needs
• Supporting officers during site visits to assist with quality assessment and rating, and compliance monitoring of early childhood education services
• Assist in supporting administrative functions of the broader Regulatory Authority to meet business

For further information please click here to view the role description

About you

• Proven ability to manage competing priorities in a fast-paced, high-volume environment while consistently meeting deadlines
• Sound judgement and problem-solving skills to manage enquiries and escalate complex or high-risk issues when required
• Excellent written and verbal communication skills, with a focus on accuracy, clarity and professionalism and timely responses to internal and external stakeholders
• Highly self-motivated, well-organised, and capable of working independently with minimal supervision
• Understanding of, or experience in, early childhood education service provision, including knowledge of operational practices, regulatory requirements and quality standards.

Applicants will be required to declare and provide details of any investigation(s) that they have been subject to, at any time, personally as an employee of an Early Childhood Education and Care Service or as a Responsible Person. 

Essential requirements of the role

• A driver license and ability to undertake short-term travel, as driving is an essential requirement of this role.
• Current and valid Working with Children Check (WWCC) Clearance for paid employment.
• Demonstrated understanding of and committed to the value of early childhood education and care.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive pay, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Health & Wellbeing and Employee Assistance Programs.
• Opportunities for advancement and mobility across the Early Learning Commission to support your career growth

How to apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role. Please also provide your response to the following two pre-screening questions below:

Question 1: Can you describe a specific process improvement you successfully achieved by leveraging technology? Please include details about the challenge, the technology used, and the impact of the improvement.

Question 2: Can you describe a recent work situation where you had to manage multiple competing priorities, such as performing several tasks or working on several projects simultaneously? How did you approach balancing these demands, and what strategies did you use to ensure successful outcomes?

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education or NSW Early Learning Commission, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date: Tuesday 9 June 2026 at 11:59pm.

For role enquiries please contact Kylie O’Connell at [email protected]  and for recruitment process enquiries please contact Jenny Nguyen at [email protected]

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

 A recruitment pool may be created through this process for ongoing and temporary opportunities in the same or similar roles. The pool will consist of applicants assessed as suitable, who may be considered for temporary, term or ongoing positions over the next 18 months.