Credit Representative for US

Position Responsibilities:

Credit Administration:

• • Request new customer account creation/changes.
  • Receive Workflow notification of new customer accounts.
  • Approve customer credit reviews within authority defined by CSH Standards.
  • Perform credit analysis/evaluation for new customers within defined guidelines and existing policies and procedures.
  • Obtain input /reports from reporting agencies. (e.g., Experian, D&B, Moody’s).
  • Maintain and update information on customer financial condition within guidelines.
  • Escalate credit review approvals that exceed authorization.
  • Code or approve credit master files to establish payment terms and credit limit based on CSH standards. (e.g., CSH Credit Policy)

Manage Delinquency and Exposure Issues

• • Interface with reporting agencies (e.g., Experian, D&B, Moody’s).
  • Maintain and update information on Customer financial condition.
  • Perform periodic credit reviews as required for accounts per Credit Policy.
  • Approve credit extensions or order referrals (credit blocks and service holds) on customer accounts.

Collections – Account Management

• • Manage a range of low to high-risk customers within CSH guidelines specific to each country.
  • Monitor and identify delinquent accounts. Contact all past due customers within a calendar month and/or aging period utilizing a weekly/monthly collection report.
  • Place calls to customers to request payment (i.e. Collection calls), handle credit approvals and credit blocks within authorized limits, and according to table of authorities.
  • Log all calls /communications (outbound and inbound), outcomes, next steps, actions, etc.
  • Identify collection problem accounts as per CSH standards.
  • Resolve non-paying problem accounts.
  • Send dunning (past due) letters as per CSH standards.
  • Provide direction for cash application.
  • Identify disputes.
  • Review customer agreement to understand context around dispute.
  • Perform Root Cause Analysis of dispute and or/deduction.
  • Obtain deduction documentation from customers.
  • Escalate disputes/deductions for resolution to support areas (e.g., Customer Service, Sales, Service, etc) using communication tools in place (i.e. FSCM Dispute Management).
  • Perform offsets (includes unapplied items and credit memos).
  • Post any discrepancies to a customer’s account resulting from offsets.
  • Resolve any balances resulting from offsets.
  • Resolve invalid disputes/deductions with customer.
  • Respond to customer information requests. (e.g., invoices, statements, balances, etc)
  • Coordinate customer contact with BU and support functional areas