Medical Imaging Inside Service Sales Representative

Position Responsibilities:

Sales & Revenue Generation

• Sell Carestream medical imaging service contracts to Dealer accounts and ISOs.
• Manage a portfolio of existing customers while identifying and developing new sales opportunities.
• Meet or exceed monthly and annual sales targets, including renewals and new contract growth.
• Proactively manage contract expirations and renewals to maximize customer retention.

Customer & Partner Management

• Acts as the primary point of contact for assigned Dealer and ISO accounts.
• Develop strong working relationships with customer service managers, owners, and procurement stakeholders.
• Educate customers on service offerings, coverage levels, response times, and value propositions.
• Partner closely with field service teams, operations, and pricing teams to ensure accurate proposals and customer satisfaction.

Quoting & Contract Management

• Prepare accurate service contract quotes, pricing proposals, and renewal documentation.
• Understand equipment configurations, modality types, and service risk to ensure contract profitability.
• Negotiate pricing and terms within established guidelines.
• Maintain accurate account and opportunity data within our SAP & C4C systems.

Market & Product Knowledge

• Maintain a strong understanding of Carestream’s medical imaging modalities (e.g. X-ray, Detectors).
• Stay informed on competitive service offerings and market trends.
• Recommend appropriate service solutions based on Dealers/ISO needs, installed base, and operational needs.

Internal Collaboration & Reporting

• Collaborate with Sales Leadership, Operations, Finance, and Service Delivery teams to support deal execution.
• Provide regular forecast updates and pipeline visibility.
• Identify process improvements and best practices to increase sales efficiency and customer satisfaction.