Back to jobsTechnical Inquiry Support (Ask I-CAR)
Content Development & Knowledge Portal
Technical Subject-Matter Expertise (SME)
Job Description
- Research and respond to technical inquiries using OEM and I-CAR best practices to ensure accuracy and minimize liability.
- Maintain the inquiry database, track follow-ups, and coordinate with subject-matter experts (SMEs) and authors to verify technical details.
- Create and maintain technical articles, videos, podcasts, and other media that communicate collision-repair information effectively.
- Manage web-based tools (basic HTML, Brightcove, Photoshop) and evaluate new platforms to improve technical content delivery.
- Coordinate distribution of technical information—updating OEM Restraint Systems Parts Replacement, Partial Part Replacement, Hybrid/Electric Vehicle Disable, Calibration Requirements, and other I-CAR matrices via FileMaker Pro.
- Monitor and update I-CAR Repairability Technical Support social media channels; log and track technical inquiries in the inquiry database.
- Provide SME assistance to OEMs, collision industry partners, and I-CAR staff; support Repairability Summits by researching content, attending meetings, and documenting discussions.
- Conduct research and testing to define collision-repair best practices; interpret information from worldwide industry sources to develop curriculum, contracts, and cooperative-agreement projects.
- Develop and maintain technical documentation (manuals, guides, checklists) to support I-CAR training materials.
- Serve as on-camera SME for in-house technical videos and photography, guiding demonstrations of repair procedures.