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Helm

Customer Service & Operations Coordinator (m/f/d)

HamburgPosted 1 months ago
mid

Job Description

  • In this position, you will ensure a smooth execution of inbound imports by aligning with the legal framework of purchase contracts, suppliers, chartering (if applicable), and procurement managers.
  • Moreover, you will also facilitate the seamless execution of outbound distribution in accordance with the legal framework of sales contracts, customers, chartering (if applicable), and sales managers.
  • Your main area of responsibility will be overseeing deliveries to West European and Baltic countries, specifically for the Benelux, LT, LV, and EE regions, ensuring efficient logistics operations and full compliance with relevant regulations.
  • Furthermore, you will anticipate and process the necessary steps for customs clearance to ensure compliance and efficiency.
  • In doing so, you will coordinate operational interactions between procurement and sales departments, suppliers, customers, logistics service providers, warehouses, and chartering teams.
  • In addition, you demonstrate a customer-oriented mindset, providing a high level of service to our suppliers and final customers in terms of deliveries, documentation processing, anticipation, reporting, after-sales and after-purchase support and issue resolution.
  • Here, you will also be constantly monitoring stock levels to ensure accurate inbound and outbound figures for commercial teams, customers, and controlling departments.
  • This also includes keeping track of targeted costs and providing timely advice whenever deviations appear – therefore, you are able to understand currency hedging.
  • Moreover, you are responsible for issuing the invoices, credit and debit memos, and SPOs (when applicable) to facilitate month-end and year-end closings.
  • You will also handle external claims and support the preparation of insurance claims.
  • You will manage order processes and transport tracking, including vessel nominations, positions, truck and barge coordination as well as container bookings in Europe.
  • Additionally, you will update and process business transactions within our respective ERP systems (SAP and/or TM).
  • Within your area of responsibility, you will comply with both internal and external regulations and processes, ensure alignment with Helm principles, quality standards, dangerous goods handling, customs, tax requirements, and Incoterms.
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    Customer Service & Operations Coordinator (m/f/d) at Helm | Renata