Communication Liaison Operator I (Police Dispatcher I)

Responsibilities and Specific Duties

• Deploys METRO Police field personnel according to need and priority of the request for service and maintains constant status of field units and updates dispatch information utilizing the CRIMES computer assisted dispatch system. Requests Fire Department/EMS support and orders Tow-Trucks as needed.
• Utilizes the Open FOX (DPS Terminal) to input, retrieve and transmit information from TCIC/NCIC, enters, clears, maintains, and validates stolen vehicles or property files related to MPD case investigations.
• Monitors incoming text messages to the METRO Police Department via the TEXTLINE computer application to answer citizens who report suspicious activity and other unexpected incidents across the METRO transit system and provide information assistance to citizens when possible.
• Maintains communication between MPD, bus transportation, rail operations, transit authority, as well as public and other related law enforcement agencies. Monitors all METRO (Park & Ride, Bus Operating Facility, Light Rail Vehicle, and Rail Platform) cameras during shift.
• Provides immediate emergency notifications concerning major incidents and fleet accidents as well as notify watch commander or designee with all pertinent information via phone and Gov Delivery messaging system. 
• Develops call screening techniques and phone etiquette which allows call takers to create call slips effectively and efficiently.
• Responsible for obtaining and maintaining a current, nationally recognized (Red Cross) Cardiopulmonary Resuscitation (CPR) certification to perform Cardiac Emergency Communication as per Texas HB 786.
• Provides excellent customer service to METRO internal and external customers.
• Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency’s Public Transportation Agency Safety Plan (PTASP).
• Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
• Performs other job-related duties as assigned.
  Pay Range: $48,400 - $63,600