METROLift Scheduling Coordinator (Transportation Scheduling Experience Needed)

Responsibilities and Specific Duties

• Plans, develops, and supervises the systems operation of METROLift’s scheduling which delivers transportation services 24 hours a day, seven days a week.
- Responsible for on-time delivery of METROLift services ensuring staff proactively monitor late service, take prompt action batching same day trips, routing required to reschedule service interruptions, and promptly responds to patron, driver and staff inquiries.
- Explores ways to optimize service by using new dispatch scheduling software.
- Documents service trends for use by management and data analysts to recover lost revenue.
- Responsible for understanding the operation and problem resolution as required to successfully operate METROLift's technology systems.
- Monitors performance of the technology systems providing recommendations for modification or enhancements.
- Assists with the implementation and testing of technology equipment systems.
• Works to ensure service templates are up to date with current customer information.
• Responsible for ensuring routes are scheduled efficiently and do not create circumstances that would cause drivers to compromise safety in order to maintain on-time performance.
• Provides excellent customer service to METRO internal and external customers.
• Applies Safety Management System (SMS) methods and principles in daily routine and supports all aspects of the agency’s Public Transportation Agency Safety Plan (PTASP).
• Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
• Performs other job-related duties as assigned.
 Pay Range: 70,700 - $92,800