NOC Operator II

Role Overview   The NOC Operator 2 ensures the continuous monitoring and operational support of Crisis24's production environments. This position is key to maintaining service uptime, providing swift incident response, and ensuring strong operational communication in a 24x7x365 environment.    Working Hours: Monday–Friday, 4:00 PM–12:00 AM    Key Responsibilities  Proactively monitor infrastructure, cloud environments, and applications using tools such as Datadog, PagerDuty, AWS CloudWatch, OCI, PRTG, and Azure Insights. Perform first-level triage of alerts and incidents; escalate appropriately as per defined protocols. Provide clear, timely updates during incidents to internal and external stakeholders. Support major incident management through effective communication, bridge participation, and accurate documentation. Maintain records in ITSM tools (ServiceNow, Jira, Confluence) for incidents, changes, and problems. Ensure strict adherence to NOC SLAs, processes, and operational playbooks. Collaborate with global teams to resolve incidents and drive improvements in monitoring and operational maturity. Identify trends in monitoring data and recommend improvements to thresholds or alerting.     Required Qualifications & Skills  4-6 years’ experience in a NOC or technical operations role within a global environment. A bachelor's degree in computer science or equivalent or a minimum of a 4-years of experience in a related technical discipline is required. Strong technical understanding of IT infrastructure, cloud services, networking, and applications. Practical experience with monitoring tools (Datadog, PagerDuty, AWS, OCI, and Azure insights). Excellent troubleshooting and problem-solving abilities. Strong communication skills (written and verbal) for technical and non-technical audiences. Familiarity with ITIL practices. Ability to work rotational shifts including weekends and holidays to support global operations.     Preferred Skills  Exposure to enterprise cloud environments (AWS, Azure, OCI). Understanding security operations principles and practices including patching/patch management. Basic scripting skills (Bash, PowerShell, Python) are beneficial. Experience working with global, cross-functional teams.     Core Competencies  Detail-oriented with strong accountability. Calm under pressure, especially in critical incidents. Ability to create and maintain operational documents, diagrams, inventories, and runbooks. Proactive with a focus on continuous improvement. Strong team player and effective collaborator in a global environment.  Demonstrates a mindset for automation and AI adoption to continuously improve operational efficiency and NOC maturity.     Why Crisis24?  Work within a global team protecting mission-critical operations. Exposure to a wide range of technologies in a fast-paced environment. Opportunities for professional growth and skills development. A culture that values collaboration, operational excellence, and continuous improvement.