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Order Management
Manage sales activities and overall business relationships for a variety of complex customer accounts with heavy service requirement. (Support outside sales)
Create and maintain in a positive relationship with our customers
Customer and Contact Data management
Customer contract, forecast and product line awareness
New opportunity processing / process inquiries along with inquiry assessment
Communicate re-promises, dispo, shortages and overages to customer
Provide accurate sales forecasts
Enter short term (this week & next) customer ship schedules into SAP
Shipment availability & release
Customer Service Interface – portal training, leads, call reports
Initiate continuous improvement
Participate in SOX audits as appropriate
May be required to provide data to management and provide information for KPIs as needed.
Communicate customer volume requirements timely and bring deviations to attention of DP
Lead continuous improvement efforts
Resource on IT projects that impact to our area
Train the team on changes that impact our area
Update training documents as appropriate
Customer Relationship Management Representative I/II
Canton, OHPosted 3 weeks ago
Full-timeonsiteentry
Job Description
- Process PO changes initiated by the customer with high-level of data integrity.
- Perform contract validation