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Job Description
Key Responsibilities:
Manage and lead technical support for narrow web flexo customers, ensuring optimal use of Flint Group's water and UV based product lines.
Oversee on site troubleshooting, ink optimization, and product performance evaluations.
Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs.
Develop and implement technical service strategies that support customer retention, growth, and innovation.
Build strong relationships with key customer stakeholders, acting as the primary technical point of contact.
Provide guidance and mentorship to technical representatives or field service personnel, where applicable.
Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement.
Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship.
Manage and lead technical support for narrow web flexo customers, ensuring optimal use of Flint Group's water and UV based product lines.
Oversee on site troubleshooting, ink optimization, and product performance evaluations.
Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs.
Develop and implement technical service strategies that support customer retention, growth, and innovation.
Build strong relationships with key customer stakeholders, acting as the primary technical point of contact.
Provide guidance and mentorship to technical representatives or field service personnel, where applicable.
Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement.
Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship.