Manager, Collection Systems

The Dialer Administrator over the Collections Dialer Operations is a key member of the team, responsible for supporting all the outbound dialer operations, and inbound call operations. Overall, work includes driving Dialer improvement efforts in efficiency, effectiveness, and productivity, including implementing initiatives across Business Controls. They also analyse various calling strategies and resolve any issues with the system/ process. Solid knowledge of inbound and outbound operations as well as familiarity with reporting tools and collections metrics, are needed to be a dialer administrator