Job Description
NYSTEC’s service desk manager is accountable for delivering a world-class IT support experience for the organization’s employees and consultants. This role owns the daily operation, performance, and continual improvement of the service desk — driving speed, quality, and transparency across incidents, requests, and end-user services. This role combines hands-on technical depth with disciplined service management and a passion for customer experience.
This position is primarily on-site in Albany, with an expected regular presence in our Rome office to support staff and maintain a close connection with the team. While on-site engagement is central to the role’s success, NYSTEC maintains a professional and flexible work culture that values balance, trust, and accountability.